Senior Costpoint Projects/Accounting Support Analyst

Overview

The Senior Costpoint Projects / Accounting Support Analyst serves as a primary support resource for customers using Costpoint Project Accounting and Financial Management applications. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across project setup, billing, revenue recognition, labor, and accounting workflows.

Successful analysts independently resolve approximately 30–40% of cases within 0–2 days through effective analysis, configuration guidance, data correction, and workflow consultation.

Responsibilities

• Provide phone and chat support for Costpoint Project Accounting and Financial Management customers.
• Diagnose and resolve issues related to project setup, labor processing, billing, revenue recognition, accounts payable, accounts receivable, and general ledger functionality.
• Troubleshoot data, configuration, training, process, and system-related issues using a structured problem-solving methodology.
• Resolve issues through configuration guidance, workflow education, validated data corrections, and documented workarounds.
• Escalate confirmed software defects or highly complex scenarios to senior analysts with clear and detailed documentation.
• Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis.
• Maintain accurate case documentation, notes, and resolution details for knowledge sharing and handoff purposes.
• Translate technical issues into clear, business-friendly explanations for customers.
• Assist customers in understanding best-practice workflows and system functionality within Costpoint.
• Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation.

Functional Areas Supported Include

• Project Setup and Project Lifecycle Management
• Labor Entry, Timesheets, and Labor Distribution
• Billing and Revenue Recognition
• Accounts Receivable and Cash Receipts
• Accounts Payable and Vendor Processing
• General Ledger and Financial Reporting
• Organization Structures and Project Controls
• Cost Pools, Indirect Rates, and Allocations
• Multicurrency and Intercompany Processing
• Contract Management and Government Contracting Compliance

Requirements

• 3+ years of Costpoint experience supporting Project Accounting, Billing, Financial Management, or related modules.
• Experience in ERP support, implementation, consulting, administration, or help desk environments.
• Strong understanding of project accounting and financial management business processes.
• Experience supporting troubleshooting efforts involving project setup, billing, labor, revenue, and accounting transactions.
• Analytical, methodical problem-solving skills with strong attention to detail.
• Ability to interpret Costpoint error messages, data relationships, and system behavior.
• Basic SQL skills, including the ability to read and interpret SELECT statements and joins.
• Strong written and verbal communication skills.
• Ability to manage multiple active cases and competing priorities.
• US Citizenship is required for this position.

Preferred Qualifications

• 5+ years of Costpoint experience across Project Accounting and Financial Management modules.
• Advanced SQL troubleshooting and data analysis experience.
• Government contracting industry experience.
• Experience with project billing, indirect cost structures, and DCAA-compliant accounting practices.
• Familiarity with Costpoint Planning, Time & Expense, Business Intelligence, or General Ledger integrations.
• Experience supporting complex customer environments and enterprise implementations.
• Comfort leveraging AI tools to enhance troubleshooting, analysis, and documentation.

Compensation & Benefits

• US salary range: $59,000.00–$104,250.00 (subject to change based on location and job-related knowledge, skills, and experience).
• Certain roles may be eligible for additional rewards, including incentive compensation and equity.
• Benefits may include healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance, and tuition reimbursement.

Location

United States

Additional Notes

• Certain roles may have additional privacy, security, and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
• The employer participates in E-Verify for new hires.