Billing Services Associate

Overview

This position offers the flexibility to work either in-office or remotely. The role involves providing exceptional service to policyholders, agents, and internal team members within a fast-paced environment. Strong analytical skills and teamwork are essential.

Responsibilities

• Answer inbound phone calls and respond to inquiries thoroughly, accurately, and courteously
• Complete outbound follow-up calls as needed
• Analyze billing system information to effectively service internal and external customers
• Respond professionally to customer inquiries via phone, email, or letter
• Enter billing system data as needed to maintain account integrity
• Handle inbound premium payments
• Adhere to all compliance regulations and security policies
• Review and issue premium refunds
• Evaluate internal collection attempts and refer accounts to third-party collection agencies when necessary
• Perform daily and monthly billing system reconciliations
• Monitor accounts receivable balances
• Perform other duties as assigned

Requirements

• Ability to multitask in a fast-paced environment
• Team player with strong internal collaboration skills
• Positive demeanor with good verbal and written communication skills
• Professionalism in all interactions
• Ability to research and resolve problems independently
• Take ownership of follow-up work to service customers
• Quick learner with adaptability to new software programs
• Ability to maintain confidentiality and handle sensitive information

Qualifications

• High school diploma or GED, or up to one year of related experience and/or training, or an equivalent combination of education and experience
• Legal authorization to work in the United States is required; no visa sponsorship or permanent residency support is available for this position

Location

This role can be performed remotely or from an office location, depending on the candidate's preference.