Billing Specialist (#1415)

Overview

This remote, US-based role supports an Invoice to Cash team focused on billing inquiry resolution and ensuring invoices are paid efficiently. The position is ideal for someone who enjoys high-volume, customer-facing problem solving and partnering across teams to resolve billing and reconciliation questions end to end.

Responsibilities

• Handle a high volume of customer billing inquiries, payment questions, and reconciliation requests with accuracy and urgency
• Research issues across billing systems, ERP tools, payment platforms, and internal resources to identify the right resolution
• Own internal escalations from Sales and GTM teams through completion, keeping stakeholders informed along the way
• Provide clear, professional responses that move cases toward resolution and support timely invoice payment
• Support Credit, Collections, and Cash Application teams by taking on routine and complex support cases
• Adapt quickly as priorities shift throughout the day in a high-volume operational environment
• Document findings and outcomes thoroughly so cases are tracked and resolved efficiently

Requirements (Skills)

• Experience in billing support, accounts receivable, finance operations, or a similar customer-facing role
• Strong problem-solving skills, including the ability to investigate issues across multiple systems and sources
• Excellent written and verbal communication skills for responding clearly and professionally to customers and internal partners
• Ability to manage a heavy caseload while staying organized, responsive, and detail-oriented
• Comfort working in a fast-paced environment where priorities can change quickly
• Ability to work independently while collaborating effectively with cross-functional teams

Preferred Qualifications

• Background supporting Invoice to Cash, credit, collections, or cash application workflows
• Experience researching payment discrepancies or reconciliation issues
• Familiarity with billing systems, ERP platforms, or payment processors
• Strong customer service mindset focused on accuracy and follow-through
• Experience handling internal escalations and cross-functional coordination

Compensation & Benefits

• Pay range: $33 - $70 per hour, based on qualifications and experience
• Benefits include medical, dental, vision, and retirement

Location

• Remote (US-based)