Billing Specialist

Overview

This role involves supporting the Billing team within the Finance department of a fast-growing AI-powered customer communications platform used by over 22,000 companies worldwide. The team manages billing and payment-related inquiries, ensuring accurate resolutions, clear communication, and high customer satisfaction while maintaining compliance with finance guidelines.

Responsibilities

• Resolve customer billing and payment inquiries including receipts, credit notes, invoices, and payment processing
• Assist customer-facing teams with invoicing, subscription management, and payment topics
• Maintain accurate customer account balances
• Collaborate closely with Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of billing and payment processes

Requirements

• Fluency in English and Spanish; knowledge of French and German is a plus
• Minimum 1 year of experience in a B2B SaaS customer support role or relevant transferable experience
• Excellent written and verbal communication skills
• Experience with ticketing tools and support systems
• Strong technical aptitude to understand and explain billing-related concepts to customers and internal stakeholders
• Analytical mindset with curiosity to investigate and resolve complex inquiries
• Strong time management and prioritization skills
• High level of empathy and customer orientation
• Ability to multitask across different platforms and communication channels
• Comfortable working cross-functionally in an international, multilingual, remote environment
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work

Compensation & Benefits

• Competitive salary package
• Medical, dental, and vision insurance fully covered
• 401(k) plan with company matching
• Unlimited paid time off
• Wellness, internet, and childcare reimbursements
• Generous parental leave policy

Location

The role supports a global, remote, and multilingual environment with teams across multiple international locations including North America and Europe. Candidates should be comfortable working remotely and cross-functionally.