Billing Specialist

Overview

This role supports a client team as a Billing Specialist. The position is temporary, approximately 1 year, FLSA Non-Exempt, and remote (US).

• Schedule: Monday–Friday, standard business hours (no time zone preference)
• Compensation: $70.00–$70.00 per hour (depending on geographic location, experience, and other qualifications)

Created/Revised Date: 10/07/2026
Anticipated Closing Date: 11/07/2026

Responsibilities

• Serve as a front-line contact for high-volume customer billing and invoice-to-cash questions, owning each case from open to close within team SLAs.
• Own internal escalations from Sales and GTM teams by obtaining answers from Billing, Sales Ops, RevOps, Tax, and Support.
• Work directly with customers to resolve missing remittances, clarify details, and provide clear written responses until each issue is closed.
• Support Collections and Cash Application through payment research, unapplied cash investigations, and related administrative and transactional work.
• Reconcile customer ledgers across the payment processor, billing systems, and GL when payments, credits, or balances don’t match.
• Identify recurring process and system gaps and flag them for fixes.
• Escalate and track system configuration and engineering fixes until resolved.

Requirements

• 2–5 years of customer-facing experience in accounts receivable, billing operations, order to cash, finance operations, or high-volume customer operations.
• Intermediate Excel or Google Sheets skills, including lookups, pivots, and reconciliation logic.
• Experience working in a ticket/case queue and understanding how customer contracts translate into invoices.
• Strong attention to detail, including the ability to catch variances and mismatched invoice numbers or dates.
• Clear, professional written communication with customers and internal partners.
• Experience with Stripe, NetSuite, Tesorio, JIRA, or similar tools, plus exposure to SaaS or usage-based billing (preferred).
• Ability to work remotely in the US, manage a queue independently, and reprioritize quickly; daily use of AI tools is a plus.

Preferred Qualifications

• Exposure to usage-based billing or SaaS billing.
• Daily use of AI tools.

Compensation & Benefits

• Hourly rate: $70.00–$70.00 per hour.
• Benefits are subject to applicable eligibility requirements.
• Temporary employees may be ineligible for paid time off, unless required by applicable state law in the position is based.
• Additional client-offered benefits may be available depending on assignment.

Location

• Remote (US)

Additional Information

• Visa sponsorship: not available.
• Background checks: some clients may require background checks; qualified applicants with criminal histories will be considered consistent with applicable law.
• Equal opportunity employer: the employer provides consideration without regard to protected characteristics under applicable federal, state, or local laws.

Compliance Note (Massachusetts)

In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment.