Billing Specialist

Overview

This role processes and manages customer billing, ensuring accurate and timely invoicing. The ideal candidate is detail-oriented, a quick learner, and contributes to smooth billing operations.

Responsibilities

• Generate and process accurate customer invoices in a timely manner.
• Review contracts, agreements, and service orders to ensure billing aligns with terms.
• Ensure billing accuracy by reconciling invoices with customer records and agreements.
• Maintain and update customer billing information in internal systems (e.g., Salesforce, NetSuite).
• Respond to billing inquiries from internal teams and customers in a professional and timely manner.
• Collaborate with the team to resolve discrepancies and adjust invoices as needed.
• Assist with month-end and year-end billing close processes.
• Track and manage billing schedules, deadlines, and deliverables.
• Perform routine data entry and maintain accurate records of invoices and payments.
• Assist in the generation of reports related to billing and receivables.
• Support audit processes by providing requested documentation and clarifications.
• Serve as a point of contact for customers regarding complex billing queries, ensuring issues are resolved in a timely and professional manner.
• Comply with all policies and standards.
• Perform other duties as assigned.
• Demonstrate comfort adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Requirements

• Work experience as a Billing Analyst, Billing Specialist, or in a similar role.
• Experience in finance, accounting, billing, or receivables.
• Experience generating and processing customer invoices accurately and on time.
• Experience reviewing contracts, agreements, or service orders for billing requirements.
• Ability to provide exceptional client service with urgency, quality, and timely completion of duties.
• Strong interpersonal skills to interact effectively with personnel at all levels.
• Strong work ethic, attention to detail, and accuracy.
• Advanced computer skills (including Outlook, Word, and Excel).
• Strong analytical, problem-solving, and organizational skills.
• Ability to adapt to a changing, fast-paced work environment.
• Ability to maintain confidentiality, integrity, and professional presentation and conduct.
• Ability to work effectively both within a team environment and independently.
• Excellent multitasking and prioritization skills, with a willingness to learn and grow.
• Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.
• Requires Travel - Yes

Preferred Qualifications

• Experience using billing and customer systems such as Oracle NetSuite, Salesforce, or ServiceNow.
• Knowledge of Oracle NetSuite, Salesforce, and ServiceNow.

Compensation & Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance.
• 401(k) with company match.
• Unlimited PTO and paid company holidays.
• Hybrid/remote work.
• Paid bonding leave for eligible employees.
• Employee discounts.
• Access to the Employee Assistance Program (EAP).
• Additional offerings including accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.

Background Check

All offers of employment are contingent upon successful completion of a comprehensive background check.

Equal Opportunity Employer

An Equal Opportunity Employer providing equal employment opportunity free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation, or any other status protected by local, state, or federal law.