Billing Specialist

Overview

This role involves managing a high volume of billing and transactional accounting activities, including invoicing, suspense and delinquency processing, and premium-related transactions. The Billing Specialist will handle communications through a shared team email inbox, responding to clients, brokers, and internal partners, performing research to resolve questions, reconcile accounts, and ensure accurate and timely billing. The position supports continuous improvement of billing processes and systems while delivering clear, professional communication to a wide range of stakeholders.

Responsibilities

• Monitor and manage a shared team email inbox, responding promptly and professionally to inquiries from clients, brokers, and internal partners.
• Correspond with clients, brokers, producers, third-party administrators, field staff, and home office teams to provide accurate billing and policy information.
• Research and resolve questions related to billing, invoicing, payments, and account discrepancies, including clearing suspense items and supporting reconciliations.
• Monitor, process, report, and document transactions such as suspense items, adjustments, premium receipts, invoicing, deduction requests, reversals, reposts, and delinquencies.
• Coordinate with other business areas to ensure accurate premium processing, reporting, billing, and fee disclosure.
• Prepare and create monthly bills for alternately billed groups, ensuring completeness and accuracy.
• Act as a resource for internal and external business areas on billing processes, procedures, and systems.
• Implement billing and delinquency operations to maximize effectiveness, efficiency, and accuracy.
• Audit the accuracy of billing and delinquency information entered into the system and monitor ongoing billing system operations.
• Identify billing and delinquency issues, develop practical solutions, and collaborate with system design teams to implement system and process enhancements.
• Work on special projects related to billing, delinquency, and process improvement.
• Communicate sensitive and confidential policy and billing information clearly and effectively, in alignment with GAAP, federal regulations, contractual provisions, and related policy requirements.
• Organize and manage large volumes of data while prioritizing competing requests and deadlines.
• Apply critical thinking and problem-solving skills to resolve moderately complex issues involving multiple factors and stakeholders.

Requirements

• Minimum 2 years of transactional accounting experience, including work with debits and credits.
• Hands-on experience with invoicing, billing, and accounts receivable activities.
• 2–3 years of strong customer service experience with direct interaction supporting clients or external partners.
• Proficiency with Microsoft Excel, including core functions for data entry, analysis, and reporting.
• Working knowledge of accounting and billing concepts, including medical billing, collections, and claims-related processes.
• Ability to research and resolve customer and payment issues independently and efficiently.
• Strong written and verbal communication skills for interacting with clients, brokers, and internal teams via email and phone.
• Demonstrated ability to work with large volumes of data and prioritize multiple tasks and deadlines.
• Proven problem-solving and critical-thinking skills to resolve moderately complex billing and transactional issues.
• Intermediate systems knowledge, including experience with platforms such as Group Access, GroupFacts, AdminEase, Clarity, and OMAR (or similar systems).
• Comfort working in a shared inbox environment handling high volumes of incoming emails.
• Solid organizational skills with attention to detail and accuracy in processing financial transactions.

Preferred Qualifications

• Experience clearing suspense accounts and resolving aged items.
• Familiarity with aging reports and account reconciliation practices.
• Experience with SAP or similar ERP/accounting systems.
• Intermediate proficiency with Microsoft Word for documentation and reporting.
• Understanding of GAAP, federal regulations, and contractual provisions related to billing and policy administration.
• Experience working on process improvement or system enhancement projects in a billing or accounting environment.
• Ability to serve as a subject matter resource on billing processes, procedures, and systems for internal and external stakeholders.

Compensation & Benefits

• Pay range: $22.00 - $25.00 per hour.
• Eligibility for benefits may depend on job classification and length of employment.
• Potential benefits include medical, dental, and vision coverage; critical illness, accident, and hospital insurance; 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance for employees and dependents; short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; and paid time off including vacation and sick leave.

Location

• This is a fully remote contract position based out of Portland, OR.

Additional Information

• The role requires a high level of self-organization and accountability.
• Collaboration primarily occurs via email and phone.
• The position involves managing large volumes of electronic data and documentation, balancing multiple priorities and deadlines.
• The contract offers stability for professionals seeking sustained engagement in a billing-focused role.

Application Deadline

• This position is anticipated to close on June 15, 2026.