Business Process Lead, Finance & Corporate Services

Overview

This role owns the end-to-end design of financial and administrative back-office business process capabilities. Scope includes financial close and reporting, procurement, tax, supply chain operations, hardware fulfillment, human resources operations, and sales compensation administration.

The position connects Finance, HR, and Supply Chain leadership with technology teams that build supporting systems. It is an individual-contributor, hands-on role focused on facilitating working sessions, mapping processes, writing requirements, and staying engaged through delivery and adoption.

Responsibilities

• Own and continuously maintain a detailed (L2/L3) decomposition of the following capabilities:
  • Record to Report
  • Direct Tax and Tax Compliance
  • Procure to Pay
  • Supply Chain Operations
  • Hardware fulfillment
  • Hire to Retire
  • Sales Compensation Management
  • Keep documentation current as the operating model and systems landscape evolve, using standards shared across the Business Process Lead team.
• Facilitate structured working sessions with Finance, HR, Procurement, and Supply Chain stakeholders to:
  • document how processes work today
  • design how processes should work going forward
  • produce process maps, documented decisions, and requirements that a technical team can execute without extensive follow-up.
• Translate future-state process designs into system requirements.
• Partner with Product Owners and Engineering Leads through design, build, and testing to confirm delivered functionality reflects the intended process design.
• Support two parallel delivery tracks—current, in-production systems and the next-generation platform build—by:
  • identifying which track each incoming request belongs to
  • ensuring lessons learned from day-to-day operations flow back into documentation and forward-looking design work.
• Own change management, enablement, and adoption for process changes within this value stream, including:
  • stakeholder impact assessment
  • readiness planning
  • training materials
  • post-launch verification that new processes are being used as intended
  • defining and reporting process performance metrics to show whether changes are working.
• Hold and maintain documented agreements at shared boundaries with peer Business Process Leads so handoffs between value streams are explicitly agreed rather than assumed.
• Own capability design for sales compensation from an approved sales quota forward, including:
  • plan administration
  • crediting rules
  • attainment calculation
  • dispute resolution
  • commission expense accrual
  • payout handoff to payroll
  • partner with the Sales Compensation and Payroll teams who execute the work.
• Own capability design for hardware fulfillment, including:
  • provisioning
  • warehouse and inventory management
  • returns
  • warranty
  • and for Hire to Retire, including:
    • onboarding
    • self-service
    • HR helpdesk
    • absence
    • performance management
  • partner with the Supply Chain, Fulfillment Operations, HR, and People Operations teams that run these functions.

Required Qualifications

• Hands-on experience designing or improving month-end close and record-to-report processes in a multi-entity ERP environment.
• 5+ years of experience in business process design, business analysis, business architecture, or operations in a relevant domain.
• Demonstrated experience decomposing business capabilities into detailed, multi-level structures.
• Strong facilitation skills with cross-functional business stakeholders, including experience working at a Controller or Finance director level.
• Experience translating business process requirements into system requirements for a technical delivery team, with strong documentation habits.

Preferred Qualifications

• Experience with physical fulfillment and supply chain process design (warehouse, inventory, returns processing, warranty management).
• Sales compensation process design experience, including plan administration, crediting, attainment, dispute resolution, and commission accounting.
• Procure-to-pay process design experience, including intake, approval routing, supplier onboarding, and three-way match controls.
• Direct tax process and statutory reporting experience in a multi-jurisdiction environment.
• HR operations process design experience, including onboarding, self-service, helpdesk operations, and performance cycle management.
• Treasury and cash management process design experience.
• Experience with Oracle (accounting, inventory, and accounts payable modules), NetSuite, Oracle EPM, close management tooling such as FloQast, and incentive compensation platforms such as CaptivateIQ.

Compensation & Benefits

• Not specified in the provided description.

Location

• Not specified in the provided description.

Equal Employment Opportunity

The employer provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.