Cash Posting Manager

Overview

This full-time remote position in the US involves managing the cash posting function within a centralized department. The role includes supervising staff responsible for cash posting, administrative tasks, and unapplied balances to ensure timely and accurate posting of all revenue-related cash receipts and remittances. The manager will also oversee research into unapplied balances and refund approvals, and provide backup oversight for administrative staff preparing deposits.

Responsibilities

• Supervise and manage daily schedules and direction of cash posting staff
• Ensure adherence to protocols that promote efficient and effective workflow
• Develop, write, and implement work procedures focused on accuracy and efficiency
• Monitor posting, administrative, and unapplied statuses, adjusting priorities as needed
• Review and validate trends and collaborate on resolutions
• Recruit, interview, conduct performance reviews, coach, and manage employee performance and conduct
• Address escalated concerns or issues internally and with other departments
• Provide ongoing training, education, and constructive feedback to staff
• Respond to internal and external customer inquiries within one business day
• Communicate and collaborate with the Director of Cash Posting, peers, and staff on posting activities, statistical analysis, special projects, and other duties
• Coordinate with co-managers, direct reports, and affiliated departments to conduct cash posting business and month-end processes
• Post and reconcile revenue-related accounts receivable according to departmental procedures
• Perform audits and provide feedback to staff
• Serve as backup to other Cash Posting Managers and/or the Director as needed

Requirements

• Bachelor’s degree in business or related field, or equivalent work experience
• Minimum of one year of successful supervisory or management experience
• Experience in billing, collections, and/or posting within a healthcare environment
• Ability to understand or quickly learn technical systems such as Clearinghouse, A/R ERP, and Imaging Systems
• Proficiency in Microsoft Office Suite

Competencies

• Strong leadership and conflict resolution skills
• Dependable and professional work ethic
• Excellent communication and collaboration abilities
• Ability to analyze data to assess opportunities or risks
• Strong math aptitude and problem-solving skills
• Effective planning and organizational skills
• Proficiency in data analysis and translating data into actionable improvements
• Ability to anticipate impacts and develop mitigation strategies
• Demonstrates accountability, clear vision, external focus, courage, and personal impact

Mental and Physical Requirements

• Ability to concentrate and maintain focus while managing multiple tasks and projects
• Willingness to work additional hours as needed, especially during month-end processes
• Ability to read, understand, and follow written and verbal instructions
• Frequent use of hands and arms for reaching and handling tasks
• Vision abilities including close vision and ability to adjust focus

Compensation and Benefits

• Salary range: $62,000 to $72,000 annually (compensation depends on skills, qualifications, experience, and location)
• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan
• Life insurance

Additional Information

• This is a drug-free workplace; candidates must pass a drug test prior to employment
• Equal opportunity employer committed to diversity and inclusion
• The role requires US-based remote work

Location

Remote, United States