AR - Billing Analyst

Overview

This role is a hands-on Billing Analyst position within the Diagnostic division. Responsibilities include analyzing revenue performance, monitoring collections, and ensuring billing accuracy across key revenue streams. The role supports end-to-end invoicing for high-volume accounts, maintains master customer data, provides customer support to internal and external stakeholders, and assists with month-end accounting close.

Responsibilities

• Oversee accurate and timely processing of complex customer invoices, including intricate billing rules, tiered pricing structures, and special contract terms, ensuring compliance with company policies and SOX regulations
• Perform in-depth analysis of billing data to identify trends, potential issues, and opportunities for improvement; generate detailed reports for management review
• Interpret customer contracts to accurately apply billing terms, including service level agreements, usage fees, and billing adjustments
• Analyze and validate billing, operational, and customer data for completeness and accuracy prior to invoice issuance
• Collaborate with the account management team to ensure billing accuracy and resolve customer billing issues
• Maintain and input customer master data information within the ERP system
• Reconcile weekly and monthly customer account statements and follow up with clients on overdue balances
• Provide accurate and timely responses to requests from internal teams, including accounting, sales, customer success, and senior management
• Participate in improving internal controls, policies, procedures, and process documentation
• Support ad hoc projects as they arise

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent professional experience)
• 4–15 years of accounting experience
• Solid understanding of general revenue accounting principles
• Strong Excel skills, including XLOOKUPs and pivot tables
• Familiarity with Microsoft Office Suite and Google Workspace (Gmail, GSheet, and GDrive)
• 3–5 years fertility benefits investigation or billing experience

Preferred Qualifications

• Strong analytical abilities to interpret complex data, identify patterns, troubleshoot intricate billing issues, and present financial information to internal stakeholders
• Self-motivated, organized, detail-oriented, and able to work independently under general supervision
• Previous experience in healthcare tech, start-up environments, and subscription billing
• Experience and competence using integrated ERP software (SAP preferred)

Compensation & Benefits

• Salary range: $78,880.00 - $98,600.00
• Incentive eligibility: No
• Equity eligible: No

Location

• No travel required

Employment Authorization Requirement

Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services cannot take over, transfer, or sponsor any visa type at this time.

Physical Requirements (ADA)

• Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods
• Ability to stoop, bend, reach for equipment and supplies
• Ability to perform frequent repetitive motions required to operate a computer (including wrists, hands, and fingers)
• Ability to lift, carry, push, pull, and move light objects up to 20 pounds
• Ability to effectively communicate verbally, discern auditory information, and visually perceive details to perform essential job functions

Equal Opportunity

The employer is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. Reasonable accommodation is provided to enable qualified individuals with disabilities to perform essential job functions unless doing so would cause undue hardship.