Cashiering Manager

Overview

This role supports customers by processing loan payments, payoffs, and account maintenance. Work includes managing accounting and reconciliation of mass payment data associated with payment processing, covering both vendor- and individual-level activity across multiple general ledger and clearing accounts. Cashiering responsibilities include ensuring proper application of incoming payments through multiple payment options, such as payoffs, ACH payments, wires, lockbox payments, online payments, and manually posted payments.

The position also leads and mentors staff to ensure credit reporting operational and regulatory compliance.

Responsibilities

• Lead and manage the operations of the cashiering department.
• Analyze team results and provide reporting to senior management, including aging, volumes, performance trending, and issues impacting current or future production trending.
• Ensure proper application of all incoming payments across established payment options, including both performing and default payments.
• Oversee daily completion of payment processing functions and ensure cash distribution processes are completed daily.
• Maintain accurate records of cashiering activities and ensure alignment with state and agency requirements.
• Ensure loans in the mortgage servicing portfolio are serviced according to investor requirements while maintaining accurate accounting and reporting records.
• Establish procedures for cash and ensure appropriate controls are in place.
• Report to government agencies as required.
• Stay current on government regulations related to loan servicing.
• Manage in-house lockbox operations through the cashiering department.
• Ensure borrower funds are disbursed appropriately following payoff or loan removal.
• Perform quality control reviews as needed.
• Manage staff metrics, establishing and monitoring staff productivity and quality through productivity models and business line testing.
• Lead a team in researching, analyzing, and resolving corrections to borrowers’ credit reports resulting from tasks, emails, or direct disputes.
• Act as a liaison between credit bureaus, borrowers, clients, and other applicable entities to ensure timely resolution of credit corrections.
• Use familiarity with eOSCAR and corresponding credit bureau resources to guide corrections and respond to borrower or client requests.
• Stay current on regulations and trends in the credit reporting industry.
• Manage special projects from clients to ensure loans adhere to Credit Reporting Agency guidelines.
• Perform other duties as assigned.

Requirements

• 5+ years of progressive experience in cash posting in loan servicing for mortgage banking, or an equivalent combination of education and experience.
• 1–3 years of management experience.
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending, with considerable knowledge of loan servicing practices.
• Analytical ability to apply data and information to administrative and operational problem-solving.
• Considerable knowledge of workflow processes, staffing needs, and operational costs in a collection operation.
• Leadership and management skills, including the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced environment.
• Ability to work independently with minimal direction and meet deadlines.
• Demonstrated ability to read, interpret, and analyze complex, detailed, recurring accounts and records.
• Ability to prepare an operating budget and anticipate/explain variances.
• Ability to collaborate with peers, managers, and customers to achieve shared goals.
• Analytical and mathematical ability to calculate and evaluate performance metrics and apply them to improve efficiencies and resolve administrative/operational barriers.
• Strong communication skills (written and oral; in person and by telephone) with all levels of the organization and external customers, including advising and instructing.
• Ability to enter and extract data from a computer database, and to locate data for researching and resolving customer inquiries.
• Ability to maintain strict confidentiality.
• Considerable knowledge of and ability to use automated accounting systems, including personal computers, peripherals, and business software/applications.
• Must be comfortable working in a start-up dynamic environment.
• Good judgment and strong character; motivated and hardworking.
• Ability to work well with fellow associates, clients, and vendors.
• Good communication skills and neat, clean work habits.

Preferred Qualifications

• Experience with Black Knight/MSP Loan Servicing Software.

Compensation & Benefits

• Not specified in the provided job description.

Location

• Not specified in the provided job description.