Overview
A third-party management firm with decades of experience in real estate is seeking a Centralized Collections Associate to join their remote operations team. The role focuses on rent collection and delinquency management across a student housing portfolio, supporting timely cash flow and compliance with company policies and legal standards.
Responsibilities
- Monitor and manage accounts receivable for assigned properties, ensuring accurate and timely posting of payments, charges, move-out balances, and utility bill-backs.
- Lead delinquency and eviction processes, including issuing notices, coordinating legal filings, and ensuring compliance with Fair Housing laws and applicable county and state regulations.
- Communicate with residents and guarantors regarding balances, payment plans, and collections.
- Maintain organized, audit-ready financial records and assist with monthly closing procedures and reporting.
- Collaborate with onsite teams to verify ledger accuracy, support move-out reconciliations, and manage security deposit refunds.
- Explain account statuses and policies clearly and professionally to stakeholders.
- Work independently in a fully remote environment; no travel required.
Requirements
- Minimum 1 year of site-level property management experience (leasing, assistant/community manager); experience in student housing strongly preferred.
- Solid understanding of general ledger functions and account reconciliation.
- Proficient in county and state eviction procedures with adherence to Fair Housing laws.
- Exceptional organizational skills and strong written and verbal communication.
- Ability to manage tasks independently.
- Proficiency with property management software and general computer systems.
- High school diploma or equivalent required; Bachelor’s degree preferred.
Additional Information
This job description is a guide to expected duties and is not all-inclusive. Responsibilities may be modified or expanded at the supervisor's discretion. This is a safety-sensitive position and may be subject to additional compliance requirements.