Client Account Coordinator - Enterprise Fleet Management

Overview

The organization is seeking a Client Account Coordinator for the Collections team (Fleet Management). This role supports accounting administrative functions within Fleet Management, including researching billing questions and contacting customers with outstanding accounts receivable balances. You will serve as the primary point of contact for accounts receivable and billing questions for local sales teams, administrative offices, and external customers.

This is a full-time remote position allowing you to work 100% from home residence in the Greater Phoenix, AZ Metropolitan area.

Schedule: Monday through Friday, 8 a.m. to 5 p.m. Central Standard Time (CST)

Responsibilities

• Research and contact customers regarding accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary.
• Provide timely and accurate responses to escalated billing and AR issues/questions from the local office and customers.
• Identify customers in a risky position and provide problem resolution when needed.
• Proactively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk/equity position, amount of past due, and bad debt impact.
• Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed.
• Perform account maintenance in PeopleSoft AR in compliance with accounting policies.
• Partner with other departments and local offices to research and process billing and accounting transactions.
• Review, research, and clear AR balance sheet accounts.
• Manage customer banking information for automatic and manual electronic funds transfers.
• Other duties as assigned.

Qualifications

• Must currently live in the Greater Phoenix, AZ Metropolitan area.
• Minimum 2 years accounting, billing, or AR experience.
• Minimum 2 years customer service experience.
• Accounting software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.).
• Some college coursework in Accounting or Business preferred.
• Intermediate proficiency with MS Excel.
• Ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by the employer for this position now or in the future.

Competency Based Qualifications

• Ethics & Values
• Executing
• Customer Service
• Detail-Oriented
• Problem Solving
• Communication
• Resilience

Work from Home (WFH) Requirements

• Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported.
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.
• Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)

Compensation & Benefits

Pay: $21.59 to $22.50 per hour USD

• Pay within the range will be determined based on relevant education, qualifications, experience, skills, performance, time in position, and business and organizational needs.

Benefits package includes:

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account
• Health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing
• 401(k) employer match
• Discounts and more

Location

Remote (100% work from home) in the Greater Phoenix, AZ Metropolitan area.