Client Billing & Payroll Specialist (Homecare) | Philippines

Overview

This role involves processing employee payroll, preparing and managing client invoices, maintaining accurate financial records, and providing support to caregivers, clients, and internal team members regarding payroll and billing inquiries. It is an accounting support position focused on transactional processing, data accuracy, and customer service. The role does not include financial reporting, tax preparation, or advanced accounting principles but centers on ensuring payroll, invoicing, and billing activities are completed accurately, efficiently, and on time.

Responsibilities

• Process employee payroll accurately and on schedule.
• Prepare, review, and issue client invoices based on authorized services and billing requirements.
• Verify payroll and billing data for accuracy and completeness.
• Investigate and resolve payroll, invoicing, and billing discrepancies.
• Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns.
• Research issues, provide timely resolutions, and escalate complex matters when necessary.
• Maintain accurate payroll, invoicing, and billing records.
• Generate reports using Microsoft Excel and internal systems.
• Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate.
• Identify opportunities to improve the efficiency and accuracy of payroll and billing processes.
• Adhere strictly to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time.
• Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables.
• Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved.
• Clearly explain billing and payroll adjustments to caregivers and clients to avoid confusion and build trust.

Requirements

• Experience with payroll processing.
• Experience with client invoicing and billing.
• Experience using Alaya Care is preferred but not required.
• Experience with Paychecks or similar payroll software.
• Intermediate Microsoft Excel skills.
• Healthcare, home care, staffing, or service industry experience is a plus.
• Ability to handle highly sensitive and confidential payroll and financial information with discretion and integrity.
• Strong time-management skills with a proven ability to meet recurring, rigid payroll and billing deadlines without compromising accuracy.
• Basic understanding of accounts receivable workflows, including applying payments and monitoring aging reports.
• Familiarity with processing adjustments, credit memos, or retroactive pay changes in an accounting or billing system.

Location

This is a remote position with a work-from-home model established since the organization's inception, supporting remote team members with appropriate culture and processes.