Client Service Associate - Wealth Management

Overview

This role is responsible for developing long-term, positive relationships with clients and handling account servicing needs with accuracy and ease. The position involves supporting clients with both large projects and day-to-day questions, leading tasks through to completion, understanding financial terms and offerings, and coordinating with clients, advisers, and back-office processors to service accounts.

Responsibilities

• Build relationships with clients by phone, in-person, and email
• Receive inbound client calls and provide outstanding service and accuracy for requests and questions
• Contact clients periodically with account and market updates
• Maintain impeccable notes on tasks and projects in CRM
• Process transactions, forms, and other service requests; follow up to ensure accurate completion
• Oversee onboarding of new clients, including:
  • Generating paperwork
  • Updating client information across multiple systems
  • Reaching out to capture signatures
  • Walking clients through new accounts
• Prepare reports and paperwork for scheduled appointments
• Coordinate with advisers and clients to maintain accounts and implement changes after annual financial plan reviews
• Run annual audits to ensure clients are compliant with tax requirements
• Assist administrative staff and financial advisers with projects as requested
• Conduct and present 401k fund research and analysis to plan participants
• Work with outside fund and annuity companies to service client accounts
• Coordinate between business partners and professional contacts

Requirements

• Strong interpersonal and record-keeping skills with attention to detail
• Ability to multi-task, prioritize, and manage deadlines
• Comfortable educating and guiding clients
• Bachelor’s degree required; major in finance related field preferred
• 1+ year financial industry experience
• Experience working with high level of confidentiality

Compensation & Benefits

• Base salary range: $42,000 to $55,000
• Base salary offered will be determined by factors including experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location
• Actual base salary offered will be determined on a case-by-case basis
• May be eligible for performance-based incentives in addition to base salary
• Benefits may include:
  • PTO & paid holidays
  • 401(k) with match
  • Exclusive discount programs
  • Health & wellness programs

Location

Not specified.

Equal Employment Opportunity

The employer is an inclusive Equal Employment Opportunity employer.