Collection Specialist

Overview

A manufacturing industry organization is seeking a Collection Specialist to manage overdue accounts receivable and secure timely payments from business-to-business (B2B) customers. This role supports the company’s financial health by ensuring accurate payment application, resolving disputes, and maintaining strong customer relationships while enforcing payment terms.

Responsibilities

• Review accounts receivable aged 45 days or more and contact customers via email or phone
• Resolve invoicing and short payment issues
• Follow up on customer payment promises
• Obtain and analyze credit reports from Experian
• Review and release orders on credit hold prior to shipment
• Encourage on-time payments and recommend escalation when necessary
• Discuss special payment terms and prepare related credit paperwork
• Create and send open item statements to customers
• Research customer reimbursements within SAP
• Meet or exceed monthly collection targets and Days Sales Outstanding (DSO) reduction goals
• Resolve customer disputes in coordination with Sales, Customer Service, and Finance teams
• Assist in annual financial audit preparation
• Comply with applicable quality manuals, regulations, and training requirements
• Perform other duties as assigned by the Accounting Manager

Requirements

• High school diploma or equivalent
• Minimum 2 years of B2B collections experience, preferably in manufacturing
• Experience with SAP is beneficial
• Strong verbal and written communication skills
• Ability to work independently or as part of a team
• Skilled at managing difficult conversations while maintaining customer relationships
• Detail-oriented with strong accuracy
• Intermediate proficiency in Microsoft Word and Excel
• Problem-solving and negotiation abilities
• Experience working in multi-cultural and multi-generational environments
• Physical ability to stand, sit, or walk for 8 hours per day
• Commitment to workplace safety

Compensation & Benefits

• Pay range and compensation package will be determined based on the candidate’s experience, skills, and other relevant factors
• 401(k) Retirement Savings Plan with company match
• Medical, dental, and vision coverage
• Company-paid life and disability insurance
• Paid time off and paid parental leave
• Flexible work options including telecommuting and flexible schedules
• Tuition reimbursement for continuing education
• Wellness program and flexible spending accounts

Equal Opportunity

The employer is an equal opportunity organization committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Location

This role may offer flexible work options including telecommuting.