Collections Account Specialist

Overview

A remote-based Collection Account Specialist role supports high-value SendTech clients by ensuring billing and collections activities are completed accurately and promptly. This position helps maintain client satisfaction by resolving assigned transactions through internal and external process partners. The role involves handling sensitive financial data; a credit review is included in the background screening process.

Responsibilities

• Work in a remote setting with the appropriate accommodation for being in a client-facing environment
• Maintain a scheduled Monday–Friday day shift between 7:00am – 9:00pm CST (8.5-hour day; off-set starts within the team)
• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity in applicable systems
• Perform account cleansing, including:
  • Payment application and reconciliation
  • Purchase order and cost center updates
  • Billing consolidations
  • Invoice corrections
  • Inventory updates
  • Price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support; respond to client inquiries or requests
• Communicate with and maintain relationships across business units
• Organize and maintain daily workflow to ensure proper time parameters are met for all items and tasks
• Complete other duties as assigned

Requirements

• 2+ years client service experience
• Strong time management practices
• Excellent professional written and oral communication
• Ability to work independently and prioritize scheduled daily activities while functioning in a team environment
• Strong organizational skills
• Attention to detail, with excellent problem-solving and analytical skills

Preferred Qualifications

• Prior experience in collections, account management, and/or billing reconciliation
• Advanced Microsoft Office Suite experience
• Strong interpersonal skills and ability to work with others

Compensation & Benefits

• Wage range: $18.00 / hour (actual pay dependent on skills, experience, and location)
• Comprehensive benefits globally

Location

Remote-based role. Work schedule: Monday–Friday day shift between 7:00am – 9:00pm CST (8.5-hour shift; off-set starts within the team).