Collections Account Specialist (Remote in EST or CST)

Overview

A remote-based Collection Account Specialist supports high-value SendTech Clients by ensuring billing and collections activities are executed promptly and with the highest level of accuracy. The role involves maintaining client satisfaction by resolving assigned transactions and addressing client needs through internal and external process partners. The position includes handling sensitive financial data; a credit review is included in the background screening process.

Schedule

• Monday through Friday
• 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST
• Specific schedule within those hours may vary or change as needed

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including but not limited to:
  • payment application and reconciliation
  • purchase order and cost center updates
  • billing consolidations
  • invoice corrections
  • inventory updates
  • price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, and sales support; respond to client inquiries or requests.
• Communicate with and maintain good working relationships across business units.
• Organize and maintain daily workflow to meet proper time parameters for all items and tasks.
• Complete other duties as assigned.

Requirements

• 2 or more years of client service experience.
• Proven time management skills.
• Excellent professional written and oral communication.
• Able to work independently, prioritize and schedule daily activities, and function in a team environment.
• Strong organizational skills (Microsoft Office Suite experience a plus).
• Strong interpersonal skills/ability to work with others.
• Attention to detail; excellent problem-solving and analytical skills.
• Appropriate work from home setting for being in a client-facing environment.

Preferred Qualifications

• Prior experience in collections, account management, and/or billing reconciliation.

Compensation & Benefits

• Wage: $18/hour (may vary depending on location and skillset).
• Comprehensive benefits globally.

Location

• Candidates located in the PST and MST areas are not eligible for consideration.
• Must reside in the EST and CST areas to be eligible.

Sponsorship

• Must be legally authorized to work in the US.
• Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

Equal Employment Opportunity

The employer is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.