Collections Account Specialist (Remote in EST or CST)

Overview

A remote-based Collection Account Specialist position is available to support high-value clients by ensuring billing and collections activities are executed promptly and accurately. This role involves maintaining client satisfaction by addressing client needs through collaboration with internal and external partners to resolve assigned transactions. Handling sensitive financial data requires passing a credit review as part of the background screening.

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors while maintaining client account integrity in applicable systems.
• Perform account cleansing tasks including payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to client inquiries or requests.
• Maintain good working relationships across business units.
• Organize and manage daily tasks to meet time parameters.
• Complete other duties as assigned.

Requirements

• Minimum 2 years of client service experience.
• Preferred experience in collections, account management, and/or billing reconciliation.
• Proven time management skills.
• Excellent professional written and oral communication skills.
• Ability to work independently, prioritize, and schedule daily activities while functioning in a team environment.
• Strong organizational skills; experience with Microsoft Office Suite is a plus.
• Strong interpersonal skills and ability to work collaboratively.
• Attention to detail with excellent problem-solving and analytical skills.
• Appropriate work-from-home environment suitable for a client-facing role.
• Must reside in the Eastern Standard Time (EST) or Central Standard Time (CST) zones; candidates in Pacific Standard Time (PST) and Mountain Standard Time (MST) zones are not eligible.
• Must be legally authorized to work in the United States; no visa sponsorship is available now or in the future.

Compensation & Schedule

• Hourly wage: $18 per hour.
• Work schedule: Monday through Friday, 8:00 AM to 5:30 PM EST / 7:00 AM to 4:30 PM CST. Specific hours within this range may vary or change as needed.

Location

• Remote position requiring residence in EST or CST time zones.

Equal Opportunity

The employer is an equal opportunity organization. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. Veterans and individuals with disabilities are encouraged to apply.

Additional Information

• A credit review is part of the background screening process due to handling sensitive financial data.
• Candidates must have a professional, client-first attitude and be eager to resolve complex issues and take on new challenges.
• The role requires collaboration, innovation, and a team-oriented mindset.