Collections Associate (Remote)

Overview

This role supports the collections and accounts receivable (AR) needs for assigned customers. Responsibilities include order approval, collections activities, and/or cash application. The position is a primary contact for credit and collection information for the assigned customer and provides support to the sales team on credit-related questions and troubleshooting.

Responsibilities

• Build cross-functional partnerships between credit, cash application, customer service, and the sales team to respond effectively to customer needs
• Oversee a portfolio of AR accounts valued at $500K or more
• Service customers by fielding telephone calls and email inquiries, providing account status updates, resolving problem situations, and handling invoice questions
• Contribute insight and recommendations to support investigations and decisions to resolve customer concerns
• Provide customers with copies of invoices and statements
• Partner with scheduling, manufacturing, cash applications, EDI, and master data to support customer needs
• Collaborate with team members with positivity and openness to new ideas

Qualifications

• High school diploma or GED equivalent (minimum)
• 3+ years of experience in B2B credit & collections
• Excellent data entry and calculator skills
• Ability to work with and maintain confidential information
• Intermediate or Advanced Microsoft Suite skills, with emphasis in Excel
• Experience working within ERP systems such as Oracle, Peoplesoft or similar applications
• Working knowledge of the order to cash business model and principles
• Strong attention to detail and analytical skills, with the ability to shape complex data into meaningful operational analysis
• Ability to thrive in a fast-paced, continuous improvement environment
• Able to be productive and successful in a remote work environment

Equal Employment Opportunity

The employer is an equal opportunity employer and does not discriminate against applicants or employees based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. The employer also prohibits harassment of applicants or employees based on any protected category and complies with applicable federal, state, and local laws regarding consideration of unemployment status in hiring decisions.

Reasonable Accommodations

The employer is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please request accommodations through the employer’s designated process.