Collections Manager (Remote)

Overview

A leading IT consulting and technology solutions provider is seeking a Collections Manager to lead the collections function, driving sustainable cash flow, reducing delinquency risk, and improving working capital performance. This role is responsible for managing key Accounts Receivable KPIs such as Days Sales Outstanding (DSO), past due trends, and forecast accuracy. The Collections Manager will collaborate cross-functionally to address upstream causes of delayed payments and implement scalable processes to enhance cash outcomes and financial controls.

Responsibilities

Cash Performance, Portfolio Management & Team Leadership (~50%)

• Lead a high-performing collections team managing a portfolio exceeding $300 million, including enterprise, strategic, international, and SMB customers.
• Own and deliver collections KPIs: current %, past due %, aging performance, and forecast accuracy.
• Set clear performance expectations, productivity standards, and accountability routines.
• Coach and develop team members to improve negotiation skills, portfolio prioritization, and root cause analysis.
• Foster an ownership mindset aligned with cash outcomes.
• Conduct regular performance reviews and monthly deep dives.
• Manage weekly cash forecasts and actively mitigate risks.
• Lead weekly past due reviews, prioritize actions, and remove barriers.
• Analyze payment behavior trends and adjust collection strategies.
• Resolve escalations and complex collection issues promptly.
• Monitor aging trends to reduce DSO and delinquency risk.
• Ensure accurate commentary, coding discipline, and resolution tracking.
• Approve balance adjustments and support month-end close activities.

Operational Excellence & Continuous Improvement (~30%)

• Enhance scalability and efficiency by strengthening policies, governance, and process discipline.
• Evaluate and improve collections policies, procedures, and governance standards.
• Identify root causes of delayed payments and implement remediation plans.
• Lead process improvement initiatives to reduce cycle time and eliminate rework.
• Standardize collection commentary, coding practices, and performance tracking.
• Establish preventative controls to reduce recurring disputes and delays.
• Collaborate with Sales, Billing, Finance, Operations, and Customer Success to improve invoice readiness and reduce Order-to-Cash friction.
• Support audit requirements and maintain documentation aligned with internal controls.
• Provide reporting and insights on collection performance trends and improvement opportunities.

Risk Management & Reconciliation Integrity (~20%)

• Oversee research, resolution, and application of credit memos.
• Manage unapplied cash balances ensuring timely resolution.
• Partner with Credit Management on customer risk assessments, credit exposure, and escalation strategies.
• Support bankruptcy coordination, documentation, and status tracking.
• Ensure ownership of past-due Sales Order holds and resolution plans.
• Collaborate cross-functionally to resolve upstream issues impacting collections.
• Ensure compliance with internal controls, audit readiness, and governance standards.

Requirements

• Minimum 3 years managing an Accounts Receivable or Collections team.
• Experience leading teams of 3 or more direct reports.
• Demonstrated career progression within Finance or Accounts Receivable.
• Strong understanding of B2B collections and the Order-to-Cash process.
• Proven ability to collaborate cross-functionally to resolve complex customer and process issues.
• Experience managing multiple complex initiatives simultaneously in a fast-paced environment.
• Strong analytical skills to research issues, identify root causes, and develop sustainable remediation plans.
• Customer-focused mindset aimed at improving cash flow and eliminating waste.
• Advanced proficiency in Microsoft Excel and strong working knowledge of MS Office.
• Experience managing credit memos, unapplied cash, and customer disputes.
• Excellent written and verbal communication skills.
• Ability to challenge the status quo and provide professional, informative solutions.
• Independent decision-making skills.
• Ability to multitask and manage competing projects.
• Self-starter who works well with minimal supervision.

Compensation & Benefits

• Estimated salary range: $100,000 - $110,000 USD (varies by location, experience, and other factors).
• Potential eligibility for variable incentive compensation such as bonuses or commissions.
• Comprehensive medical, dental, and vision plans for employees and dependents.
• 401(k) Retirement Plan with employer match.
• 529 College Savings Plan.
• Health Savings Account.
• Life Insurance and Long-Term Disability coverage.
• Training and development programs.
• Offices stocked with snacks and beverages.
• Work-life balance with generous paid time off.

Location

Headquartered in Irvine, California, with major field offices across the United States including Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, and San Francisco.