Collections Specialist - $24.01 - $31.78 per hour

Overview

This role supports the collections function within the accounting and finance team, focusing on outstanding accounts receivable, customer payment issues, cash application, reconciliations, and maintaining an acceptable Days Sales Outstanding (DSO).

The Collections Specialist will manage a large customer portfolio, support accurate financial documentation, assist with month-end tasks, and collaborate closely with billing, sales, and finance leadership to resolve collection-related matters.

Responsibilities

• Report to the Manager of Collections and support processing of outstanding accounts receivable while helping maintain an acceptable DSO
• Provide backup support for the collections team as needed, including payment research, monthly account reconciliations, reporting, projects, and collections work
• Act as a team lead for Collections Coordinator roles
• Perform collections outreach for a portfolio of at least $40 million, working to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Use sound judgment regarding industry trends, market conditions, and internal processes to determine appropriate escalation of collection issues
• Research and reconcile misapplied or unapplied cash
• Complete assigned month-end tasks accurately and on time
• Take a strategic approach with customers to limit financial exposure and mitigate risk
• Accurately and consistently document all collection efforts in the financial system, including NetSuite
• Perform daily cash application on time with 100% accuracy
• Review customers’ financial position and creditworthiness using available tools and resources
• Provide backup coverage as needed
• Participate proactively in periodic reviews and updates of existing policies and procedures
• Provide excellent service to customers and internal colleagues
• Collaborate with Billing and Sales teams to resolve customer issues promptly
• Assist with special projects for the Manager or Director as needed

Requirements

• 2–3 years of relevant work experience
• College degree in Business, Finance, Accounting, or a related field
• 2–3 years of strong working knowledge of cash application and credit card processes
• 2–3 years of accounts receivable and collections experience
• Strong negotiation and problem-solving skills
• Excellent written and verbal communication skills
• Proficient in Excel
• Thoughtful approach to collaboration, decision-making, and continuous learning
• Commitment to fostering inclusive and respectful environments where diverse voices are valued
• Spanish bilingual skills are a plus but not required

Compensation & Benefits

• Flexible work options and flexible work week
• 401(k) or RRSP matching
• Mental health support
• Paid sabbaticals
• Generous parental leave
• Competitive benefits and employee perks

Location

Not specified