Collections Specialist

Overview

This role involves managing customer accounts receivable and driving timely collections for overdue customer balances. You will partner with customers to resolve billing and payment-related questions, answer customer inquiries, receive purchase orders (POs), and work with customer invoicing portals to support a smooth payment process.

This is a full-time remote position. Candidates may apply from anywhere in Canada, and you must be eligible/authorized to work in Canada.

Responsibilities

• Communicate directly with business customers via email, video call, and phone as necessary
• Independently initiate contact with customers to collect payment on overdue accounts
• Collaborate with the accounting and operations teams on a case-by-case basis to resolve issues that may be blocking or delaying payment
• Research and find additional customer contacts when current contacts expire or are nonresponsive
• Monitor and manage customer PO schedules to ensure POs are received in a timely fashion to avoid delayed payments
• Work with customer invoicing portals to submit invoices for payment
• Maintain and create collection-related internal documentation

Requirements

• Excellent communication skills, including the ability to speak, type, and write clearly and professionally
• Ability to think and discuss issues on the fly
• Strong inclination toward working with customers
• Ability to resolve potential conflicts professionally
• Comfort working independently, tracking tasks, and staying on top of a task list

Preferred Qualifications

• Previous work in accounting, especially a collections role
• Ability to read and interpret invoices and contracts
• Experience with AR-related tasks
• Experience working with remote coworkers
• Experience managing and maintaining your own schedule

Compensation & Benefits

• Salary range: $50,000 - $60,000 CAD (specific offers depend on skills and experience)
• Canadian benefits include: medical, dental, vision, life, accidental death and dismemberment, critical illness, short- and long-term disability insurance, Employee and Family Assistance Program, and paid parental leave
• Access to a group Retirement Savings Plan
• In lieu of a Canadian RRSP contribution, a bonus payout at the end of each year that employees may decide to use toward retirement savings
• Company performance-based bonus plan (everyone participates)
• $2,000 USD professional development budget and five days for professional development annually

Location

• Full-time remote
• Open to candidates from anywhere in Canada
• Must be eligible/authorized to work in Canada

Interview Process

• Homework assignment (submission required)
• First-round interview with the hiring manager and a member of the Accounts Receivable team
• Final interview with the COO and HR Manager
• Reference checking

Additional Application Notes

• Application should include a completed response to the “Interest and Fit” section (a cover letter is not required)
• Do not use generative AI to write or generate the “Interest and Fit” response; it should reflect your own experiences, perspectives, and communication style