Client Account Coordinator - Enterprise Fleet Management

Overview

This role supports client account and collections activities within fleet management operations. You will manage key accounting administrative functions, including researching billing questions and contacting customers regarding accounts receivable balances.

This is a full-time, 100% remote position for candidates who currently live in the Greater Phoenix, AZ Metropolitan area. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Central Standard Time (CST).

Responsibilities

• Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary.
• Serve as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from the local office and customers.
• Identify customers in a risky position and provide problem resolution when needed.
• Pro-actively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk/equity position, amount of past due, and bad debt impact.
• Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed.
• Perform account maintenance in PeopleSoft AR in compliance with accounting policies.
• Partner with other departments and local offices to research and process billing and accounting transactions.
• Review, research, and clear AR balance sheet accounts.
• Manage customer banking information for automatic and manual electronic funds transfers.
• Other duties as assigned.

Requirements

• Must currently live in the Greater Phoenix, AZ Metropolitan area.
• Minimum 2 years accounting, billing, or AR experience.
• Minimum 2 years customer service experience.
• Accounting software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.).
• Some college coursework in Accounting or Business preferred.
• Intermediate proficiency with MS Excel.
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by the organization for this position now or in the future.

Preferred Qualifications

• Accounting software knowledge (Quickbooks, PeopleSoft Financials, etc.)
• Some college coursework in Accounting or Business

Compensation & Benefits

• Pay: $21.59 to $22.50 per hour (USD)
• Pay within the range will be determined based on factors including relevant education, qualifications, experience, skills, performance, time in position, and business/organizational needs.
• Benefits package includes:
  • Paid vacation and choice time days
  • Medical, dental, and vision insurance
  • Dependent spending account
  • Health savings account
  • Life and disability insurance
  • Fertility benefits
  • Employee Assistance Programs
  • Profit sharing
  • 401(k) employer match
  • Discounts and more

Location

• 100% remote role for candidates currently living in the Greater Phoenix, AZ Metropolitan area.

Work From Home (WFH) Requirements

• Terrestrial cable or fiber internet connections are strongly preferred. Satellite internet connections are not supported.
• High-speed Internet connection with a minimum validated upload speed of 5 Mb and download speed of 25 Mb is required.
• Connection latency must be less than 100ms. (Validate using a speed test tool.)