Collections Specialist

Overview

A growing software and fintech solutions provider serving service professionals in industries such as pest control, lawn care, commercial cleaning, and security services is seeking a motivated and detail-oriented Collections Specialist to join their finance team. This role focuses on managing the collections process to support timely payment resolution and reduce outstanding accounts receivable.

Responsibilities

• Manage collections for customer accounts, including proactive outreach on past-due balances and resolving payment issues
• Monitor aging reports and work to reduce outstanding receivables through timely follow-up and account analysis
• Use HighRadius and internal systems to track collections activity, customer communications, payment status, disputes, and account reconciliations
• Collaborate with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction by identifying and escalating high-risk accounts appropriately
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare and distribute aging analysis, collections reports, bad debt summaries, and account status updates to leadership as needed
• Assist with month-end collections and accounts receivable reporting activities
• Provide professional, customer-focused communication to drive timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership as appropriate

Requirements

• Experience in full-cycle collections and accounts receivable
• Familiarity with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms preferred
• Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
• Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
• Proficient in Excel and reporting, capable of analyzing large financial data sets
• Excellent verbal and written communication skills, able to professionally manage difficult customer conversations
• Highly organized, detail oriented, with strong follow-through skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong collaboration skills to work cross-functionally and build relationships across departments
• Strong problem-solving and critical-thinking abilities
• Demonstrates integrity, professionalism, accountability, and sound judgment
• Maintains stable performance under pressure while handling sensitive customer and financial situations tactfully
• Self-motivated and able to work independently while contributing positively to a team environment

Compensation & Benefits

• Competitive salary (final offer dependent on qualifications, experience, and budget)
• Robust benefits package including health and dental insurance
• 401(k) plan with company match
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Employee Assistance Program offering free counseling 24/7/365, financial counseling, legal guidance, adoption assistance, and more
• 24/7 access to virtual medical care
• Quarterly peer-nominated awards
• Regional discounts and perks
• Opportunities to participate in charitable events and community giving

Location

• Remote-first work environment with flexibility to work from home or use office space as needed
• Headquarters located in a state-of-the-art office complex in Holmdel Township, New Jersey
• Employees located across over 30 states and 7 countries with multiple regional offices

This employer is an equal opportunity organization committed to diversity and inclusion. Candidates who may not meet every qualification but believe they can make a strong impact are encouraged to apply.

Artificial intelligence tools may be used to assist in the hiring process, but final decisions are made by human recruiters.