Collections Specialist

Overview

The organization is seeking a Collections Specialist to support the day-to-day collections of open invoices. This role focuses on contacting delinquent customers, locating and notifying customers of overdue accounts, and working to bring accounts to current.

Responsibilities

• Contact assigned clients whose payments are past due (delinquent 60 days past invoice date).
• Document conversations with past due clients, including the anticipated payment date and required follow-up actions.
• Assess accounts for potential write-offs based on collectability.
• Prepare write-off documentation for submission to a third-party collection agency.
• Coordinate with the Credit department on open or potential credit issues.
• Research credit balances and open cash as needed.
• Resolve account-related issues, including account status, requests for additional invoice copies, and other customer needs.
• Handle inbound customer service calls and questions professionally (internally and externally).
• Handle inbound vendor inquiries related to accounts payable issues.
• Conduct reconciliations for past due and pre-paid accounts and initiate corrective entries to balance accounts.
• Process monthly/daily credit card charges for local and national media advertisers.

Requirements

• High school diploma or equivalent.
• 2–5 years of experience in call center, collections, customer service and/or sales.

Preferred Qualifications

• Ability to communicate effectively under pressure.
• Ability to negotiate effectively.
• Excellent communication skills.
• Strong organizational skills, accuracy, and attention to detail.
• Strong Excel skills.
• Ability to learn and use collection software.

Compensation & Benefits

• Not specified.

Location

• Remote (as indicated by the application tags).