Collections Specialist / Remote

Overview

This remote Collections Specialist role supports overdue customer accounts and helps ensure timely payments while maintaining excellent customer service. The position is part of a team working across departments to resolve customer issues and maintain accurate delinquent account records.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments.
• Maintain accurate and up-to-date records of delinquent accounts, including payment arrangements, communications, and invoices.
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
• Collaborate with other departments to resolve customer issues and disputes efficiently.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements

• 1+ years of experience in collections.
• Fluent English (at least C1 level).
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills and attention to detail, with the ability to handle challenging customers.
• High-speed internet connection, personal computer, and headset.

Preferred Qualifications

• Knowledge of state and federal collection laws.
• Additional language skills: French/Arabic (advantage).

Working Hours

• 40 hours per week with 8–9 hour shifts.
• Shifts are scheduled within the 9:00 AM to 8:00 PM EST time frame.
• Shift assignments may vary, with start times adjusted to ensure coverage throughout operating hours.

Compensation & Benefits

• Competitive salary with performance bonuses.
• Friendly and supportive team.
• Opportunity to work and grow professionally at an international level.

Location

• Remote