Collections Specialist (Remote)

Overview

This role supports funding collections outreach for plan sponsors who have missed or made insufficient funding payments across pre-tax benefit platforms including CBAS, Panda, and First Dollar.

The Collections Specialist reports to the Manager of Funding Operations in the H&B Operations Department and is responsible for performing and interpreting plan funding reconciliations, maintaining collections trackers, and working directly with plan sponsors to recover outstanding balances.

Responsibilities

• Conduct, interpret, and analyze plan funding reconciliations across pre-tax benefit platforms to identify outstanding balances
• Create and manage a collections tracker of plan sponsors who missed funding payments, organized by severity of delinquency
• Assist Reconciliation Specialists with performing and updating plan funding reconciliations across pre-tax benefit platforms as needed
• Make outbound contact to inform plan sponsors of overdue amounts and attempt to collect funds owed using data from funding audits
• Negotiate payment plans with plan sponsors to eliminate debt in a manner manageable for the plan sponsor when necessary
• Provide weekly updates on collection efforts and results to the Manager of Funding Operations
• Collaborate with the Manager, Team Lead, account managers, and, at times, their managers to develop strategies for collecting outstanding balances and determine when further action is necessary
• Maintain high attention to detail and excellent record keeping, ensuring conversations and expectations of payment are documented
• Create and maintain written operating procedures related to assigned functions
• Communicate and use sound judgment to escalate issues that may require Manager intervention
• Perform other duties as assigned

Preferred Qualifications

Education and Experience

• 2+ years of accounting, collections, or audit experience
• Bachelor's degree or equivalent experience

Skills and Abilities

• Knowledge of HSA, FSA, HRA, Commuter, and other H&B products
• Strong customer service skills and problem-solving mindset to work with plan sponsors to resolve outstanding balances
• Strong verbal, active listening, and phone communication skills
• Ability to communicate effectively and professionally
• Negotiation and persuasion skills to create payment plans that eliminate debt in a manner manageable for the plan sponsor
• Moderate to advanced Microsoft Excel skills, including managing and analyzing large data sets
• Proven track record of producing results and demonstrating positive, collaborative behaviors
• Detail-oriented with ability to multi-task in a fast-paced environment
• Critical thinking and decision-making skills
• Ability to learn quickly, manage time wisely, and remain flexible while working well in a team environment

Other Requirements

• Ability to work overtime
• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits

• Pay range: $20.45/hr-$24.00/hr
• Compensation may vary depending on factors such as location, skills, and experience; incentive and bonus opportunities may also be available.
• Benefits may include: healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program.

Location

Office locations are designed to bring people together and foster collaboration. Some roles are based at an office location, but remote status and role locations are subject to change, and relocation is not provided.