Commission Analyst

Overview

This role supports global sales commission operations by administering commission plans and ensuring accurate, timely, and transparent commission calculations and payouts. You will work closely with Sales Operations, Revenue Operations, Sales Leadership, Finance, HR, Payroll, and Accounting to process monthly and quarterly commission data within Xactly.

The position also involves identifying process improvements and leveraging AI and automation to improve commission operations efficiency, scalability, and data validation.

Responsibilities

• Manage the monthly and quarterly sales commission process, ensuring accurate and timely commission calculations and payouts.
• Administer complex commission plans for global sales participants across multiple countries and business segments.
• Develop, configure, implement, and route commission plans in Xactly.
• Maintain participant information in Xactly, including new hires, terminations, leave of absence, role changes, hierarchies, and VOTE.
• Validate, reconcile, and load monthly and quarterly commission data into Xactly.
• Perform detailed data analysis to identify discrepancies, exceptions, and potential commission issues before payout.
• Support the monthly and quarterly commission close process by compiling, reviewing, and analyzing commission results in partnership with Manager.
• Partner with Payroll to ensure accurate and timely commission payments.
• Respond to commission inquiries from the Sales team and explain commission calculations.
• Participate in commission plan design and provide recommendations to improve plan effectiveness, accuracy, scalability, and administration.
• Document end-to-end commission processes, controls, procedures, and system requirements.
• Identify opportunities to improve, simplify, and automate commission processes.
• Leverage AI, automation, and other emerging technologies to improve data validation, analysis, documentation, reporting, and other commission activities.
• Create and maintain AI skills, AI-enabled workflows, or automated solutions that reduce manual work and improve team efficiency.
• Collaborate with cross-functional teams to implement process improvements and system enhancements.
• Support testing and implementation of new Xactly functionality, system enhancements, and commission processes.
• Establish and maintain strong relationships with business partners across Sales, Sales Operations, Revenue Operations, FP&A, Accounting, Payroll, and HR.
• Maintain high levels of confidentiality and integrity when handling employee compensation and other sensitive information.

Requirements

• Bachelor’s degree in Business, Finance, Accounting or related field.
• Minimum of 2 years of experience administering sales commission plans, preferably using Xactly or a similar incentive compensation management system.
• Experience with Xactly and Salesforce (SFDC) preferred.
• Strong analytical and problem-solving skills, including the ability to investigate discrepancies and identify root causes.
• Advanced proficiency in Microsoft Excel, including working with large datasets, performing data analysis, and building effective reports.
• Strong attention to detail and high accuracy when working with financial and compensation data.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to explain complex commission calculations and processes to both technical and non-technical stakeholders.
• Strong sense of ownership, accountability, and commitment to delivering accurate and timely results.

Preferred Qualifications

• Experience supporting global sales compensation across multiple countries or currencies.
• Experience with Xactly Incent, or similar incentive compensation platforms.
• Experience with Salesforce/SFDC data and sales operations processes.
• Experience creating AI agents, AI skills, prompts, automated workflows, or other AI-enabled business solutions.

Compensation & Benefits

• Not specified in the provided job description.

Location

• 100% remote anywhere in the US.