Confidential Cash Applications Manager

Overview

This role leads an established cash application team within the Credit & Accounts Receivable organization of a global business. The team includes remote and distributed associates supported by cash application automation technology. The position reports to senior Credit & AR leadership and serves as the primary owner of cash application operations.

Location

• Remote

Responsibilities

• Lead a team of cash application associates by setting priorities, distributing workload, and ensuring clear performance and service expectations.
• Own cash application end to end to ensure customer payments are applied accurately and on time, in line with established controls and procedures.
• Reduce unapplied cash through proactive monitoring, aging management, root cause analysis, and targeted resolution plans.
• Build executive reporting and operational analytics to provide visibility into cash trends, performance metrics, risks, and opportunities.
• Drive continuous improvement across the cash application function, with a focus on automation, standardization, and efficiency.
• Partner with collections, credit, sales, operations, finance, and banking contacts to resolve complex payment issues and improve cash flow.
• Serve as the primary escalation point for complex cash application matters, using data and root cause analysis to drive lasting fixes.
• Assess capacity and resource utilization to keep staffing appropriate, assignments balanced, and operations scalable.
• Lead change initiatives, including system enhancements, process transformations, and organizational changes.
• Coach and develop team members through performance management, talent development, and succession planning.
• Gather feedback from internal and external stakeholders to improve service levels.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related business field, or equivalent experience.
• 7+ years of progressive Accounts Receivable or Cash Application experience, including banking transactions, payment reconciliation, and hands-on management of unapplied cash.
• 5+ years of leadership experience managing, coaching, and developing high-performing teams, including remote staff.
• 3+ years using cash application automation technology, with a track record of improving posting accuracy and efficiency.
• Strong analytical and problem-solving skills, including root cause analysis and the ability to turn data into action.
• Proven experience driving process improvements, automation initiatives, and internal controls.
• Advanced Excel and reporting skills, including building KPIs and executive-level reporting.
• Strong communication and stakeholder management skills, with the confidence to present to senior leadership and influence partners across the business.
• Solid understanding of lockbox, ACH/wire and other electronic payments, bank reconciliation, ERP systems, and core accounting principles.

Compensation & Benefits

• Compensation information not provided in the job description.