Consumer Loan Underwriter - Remote

Overview

This role involves evaluating consumer loan applications for quality, accuracy, and decisioning based on applicant credit history and the guidelines and policies of the client institution. Decisions are made through phone, internet, indirect/remote login channels, and data entry.

Second shift schedule: Tuesday – Saturday, 1PM – 10PM CST

Responsibilities

• Evaluate consumer loan applications for quality and accuracy, and make loan decisions based on applicant credit history and client guidelines/policies.
• Make loan decisions for applications received via phone, internet, indirect channels, ExpressLink, and data entry, as needed.
• Monitor the quality, efficiency, and accuracy of loan applications submitted by Contact Center representatives.
• Finalize loan applications handled by representatives.
• Evaluate and report on the quality and accuracy of information templates, including rate changes and promotional information as needed; maintain continuous working knowledge of all information templates.
• Provide ongoing support of cross-sell products.
• Identify and report risks to the appropriate team and/or management.
• Support Contact Center representatives with lending questions.
• Assist with training related to new technology and new client programs.
• Monitor loan applications to ensure quality and loan standards are met, and interact with credit unions regarding member/customer issues.
• Assist department members as needed to minimize errors that could result in monetary loss and help maintain reasonable control of departmental activities.
• Perform other duties as assigned.

Requirements

• High school completion or equivalent required.
• 1 year experience as a Lending Underwriter required.
• Knowledge of lending underwriting best practices.
• Knowledge of Contact Center loan application processing.
• Knowledge of all facets of the indirect and direct lending process, including their differences.
• Ability to communicate effectively in verbal and written formats.
• Demonstrated understanding of credit and lending.
• Demonstrated underwriting skills, including risk assessment and capacity ratio assessment.
• Ability to use judgmental risk evaluation to determine an appropriate loan decision.
• Ability to read and evaluate text and non-text credit files for all three CRAs.
• Ability to adapt underwriting profiles to accommodate numerous different financial institutions.
• Ability to monitor multiple Remote Login indirect loan queues in addition to internet and phone applications.
• Ability to interpret credit bureau information.
• Demonstrate understanding of multiple loan origination systems (i.e., Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0 and arc OS).
• Proficiency in Microsoft Office, including Excel, Word and Teams.
• Ability to maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.
• Ability to work autonomously without the need for constant supervision.

Preferred Qualifications

• Associate’s Degree preferred.
• 1 year of Contact Center experience in a loan Contact Center position preferred.

Compensation & Benefits

• Pay equity range: $23.17 – $29.52 – $35.91 (salary range)
• The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; actual compensation may vary based on factors including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations.

Benefits (subject to eligibility and plan requirements):

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Location

Second shift schedule: Tuesday – Saturday, 1PM – 10PM CST

Additional Information

• Regular and reliable attendance is required.
• This position includes responsibilities for managing, monitoring and reporting risks within the scope of the work area, including Information Security risks.
• Reasonable accommodations may be available for individuals with disabilities.
• This role is currently not eligible for sponsorship.

Physical Demands

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Specific vision abilities required by this job include close vision.
• Ability to occasionally lift/move up to 25 pounds.