Contractor Payment Specialist

Overview

This role is for a Contractor Payment Specialist (Non-Exempt, Full Time). The position supports the accurate, timely processing of client settlements and contractor payments by maintaining settlement setups, reconciling accounts, and ensuring data integrity across an assigned book of clients.

Responsibilities

• Process accurate, on-time settlements for an assigned book of clients and their Independent Contractors using strong accounting skills and meticulous attention to detail
• Take ownership of payment accuracy for your assigned client book; promptly identify, report, and help correct any errors
• Reconcile client accounts, create invoices, and request funding; request write-offs as needed
• Maintain a list of outstanding invoices per client and partner with clients to obtain these funds as part of the settlement process
• Coordinate with internal departments when funding is not received on time, and alert other teams and impacted Independent Contractors of any delays in receiving funds
• Maintain client deductions in line with client business needs; update client and insurance fee deductions, and provide reconciliation and deduction reports to clients upon request
• Communicate professionally with client contacts on settlement questions and requests, providing timely and accurate responses
• Proactively identify, track, and follow up on settlement issues, trends, or anomalies within the assigned client book; escalate to the Contractor Payment Manager when necessary
• Respond to and resolve assigned Jira and Zendesk tickets within established timeframes
• Support cross-department client requests such as debit pulls and insurance opt-out requests
• Partner closely with Accounting and Client Services to meet client needs and provide best-in-class service
• Maintain client settlement information in the client’s Confluence knowledge base
• Follow team Standard Operating Procedures (SOPs) and proactively provide feedback to management on process improvements and gaps in SOPs or the knowledge base

Qualifications

Skills and Knowledge

• Excellent attention to detail and commitment to accuracy in high-stakes financial work where errors directly affect Independent Contractors’ pay
• Exceptional mathematical and calculation skills
• Knowledge of payroll, garnishments, and benefits distribution
• Good research and analysis skills
• Proficiency with Windows and strong Excel skills, including pivot tables and VLOOKUPs
• Time management skills with the ability to meet deadlines
• Ability to work independently with competing priorities and as part of a virtual team
• Initiative and self-starter attitude
• Excellent written and verbal communication skills in English

Experience and Education

• High school diploma and three years of experience in a related field, or an associate’s degree in business or a related field of study
• Proven payroll experience in a fast-paced environment required; 2+ years of payroll experience associated with 1099 and/or W2 payments preferred
• Comfortable using collaboration and CRM tools such as Teams, Atlassian, Zendesk, and Monday.com
• Knowledge of customer service principles and practices

Compensation & Benefits

• Hourly pay; depends on experience
• Full Benefits Package including medical, dental, vision, and 401k match
• Vacation and Holiday Pay

Location

• Virtual, work from home with occasional office visits
• Travel: No

Additional Information

• This is an hourly, Non-Exempt, Full Time position reporting to the Contractor Payment Manager.
• During busy periods, the employer may require employees to work extended hours.