Credit Analyst

Overview

This role involves managing customer credit applications, account status, and collections to ensure compliance and minimize financial risk.

Responsibilities

• Review, analyze, and approve or deny customer credit applications.
• Manage credit hold policies by reviewing customer account status, payments, and collections.
• Communicate with marketing associates regarding customer accounts and handle escalated collection cases.
• Conduct regular reviews of customer files to manage risk and ensure compliance with audit controls.
• Make recommendations related to bad debt management.
• Research and resolve account disputes, rejected or returned payments, and missed payments or invoices.
• Communicate with customers to reconcile payments and collect past due balances.
• Prepare accounting statements and financial reports.

Requirements

• Strong verbal and written communication skills.
• Strong financial analysis skills.
• Proficiency in Microsoft Office and ERP systems.
• Basic to intermediate Excel skills.
• 2-4 years of college education and/or relevant experience.
• At least one year of credit or collections experience, or an equivalent combination of education and experience.
• Experience processing customer ACH and credit card payments.
• Minimum of 2 years of accounting, accounts receivable, collections, or related experience.