Credit and Receivables Specialist

Overview

The Credit and Receivables Specialist is responsible for reducing financial risk by managing standard credit and collection policies, vetting new customers to ensure they meet credit standards, sending and receiving credit agreements, and supporting the Receivables team to ensure customer payments are received in a timely and consistent manner. This role works closely with Account Management, Sales, the Financial Operations Team, and clients.

This position also manages customer receivables through standardized collections processes and helps ensure payments are received on schedule.

Responsibilities

• Confirm prospects and clients meet credit standards
• Help ensure clients do not surpass credit limits
• Escalate potential accounts receivable (AR) risks to management
• Track communication in TMS
• Send and receive credit agreements
• Record credit details in TMS, HubSpot and SharePoint
• Monitor the credit inbox and respond to requests
• Negotiate credit terms with prospects and clients
• Provide customer service related to collections issues
• Provide supporting documentation to customers as needed for invoice reconciliation
• Establish and maintain effective working relationships with assigned accounts
• Maintain Past Due AR percentages to company standards
• Monitor the customer base for potential credit risks
• Adhere to collection team standard operating procedures
• Perform other administrative duties as required

Requirements

• Ability to work independently while balancing appropriate collaboration with leadership oversight
• Efficient and courteous customer service and client management
• Strong communication and customer service skills
• “Sense of urgency” and strong initiative
• Proficiency with Microsoft Office and basic technical skills
• Ability to multi-task effectively in a fast-paced team environment

Minimum Education and Experience

• High school diploma or equivalent

Physical Demands and Work Environment

• Physical Demands: Regularly required to remain in a stationary position for at least 50% of the time. Occasionally moves inside the office to access file cabinets and office machinery. Work activity is generally sedentary.
• Equipment/Tools: Regularly operates a computer and other office productivity machinery such as a calculator, telephone, copy machine, and printer. Some repetitive motions of the hands, arms, and wrists may be required.
• Vision Requirements: Ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
• Cognitive/Mental Requirements: Regularly required to comprehend and use basic language (written or spoken) to communicate simple and complex information. Must use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. Problem-solving is required to formulate and apply appropriate courses of action for routine or familiar situations. May perform numerical operations including basic counting, adding, subtracting, multiplying, dividing, and/or more complex quantitative calculations.
• Work Environment: Work hours for this position could be performed at the employee’s home office setting. On business premises, work is performed inside a central heat and air-conditioned office building. Noise level is minimal.

Additional Information

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

Location

Work hours could be performed at the employee’s home office setting.