Credit Card Associate

Overview

A global media organization is seeking a Credit Card Associate to join their Accounting Shared Service Center team based in Westminster, MD. This is a remote opportunity with potential hybrid work options. The role involves managing prepay customer accounts by processing manual credit card payments, maintaining accurate records, resolving billing issues, and collaborating with customers and internal teams.

Responsibilities

• Review and process credit-held orders throughout the day
• Process manual credit card payments ensuring PCI compliance
• Respond promptly and professionally to customer inquiries via phone and email
• Investigate claims and process debit, credit, or denial adjustments as appropriate
• Research and resolve internal and external customer account inquiries
• Build and maintain positive customer relationships across assigned territories
• Analyze account activity and maintain accurate customer account records
• Perform account maintenance, including documentation for write-offs when necessary
• Generate daily credit card reports using multiple systems
• Work with customers to resolve outstanding balances and account discrepancies
• Recommend collection strategies such as payment plans or shipment holds
• Escalate complex issues or potential risks to management when appropriate
• Stay current on technology, tools, and best practices to improve efficiency and customer service
• Assist with special projects and other responsibilities as business needs evolve

Requirements

• High school diploma or equivalent
• Previous experience with PCI compliance, accounting, accounts receivable, customer service, or related fields
• Strong verbal and written communication skills
• Customer-focused with ability to build professional relationships
• Highly organized and able to manage multiple priorities in a fast-paced environment
• Comfortable making sound decisions and providing thoughtful recommendations
• Proficient in Microsoft Excel (intermediate level) and Outlook; SAP experience is a plus
• Skilled at tracking follow-ups, managing outstanding items, and meeting deadlines
• Detail-oriented with strong analytical and problem-solving abilities
• Availability to work Monday through Friday from 8:30 AM to 5:00 PM EST

Compensation & Benefits

• Salary range: $38,000 - $40,000 per year
• Additional annual compensation may be awarded based on company results at sole discretion
• Remote position with potential hybrid work opportunities
• Collaborative and supportive team environment
• Opportunities to develop financial, analytical, and customer service skills
• Exposure to a variety of clients and business challenges
• Ongoing learning and professional growth opportunities

Location

• Remote position based in Westminster, Maryland, United States (MD 21157)
• Must be available to work Eastern Standard Time hours (8:30 AM to 5:00 PM EST, Monday through Friday)