Overview
A remote Credit and Collections Specialist position is available to support the Revenue Cycle Management (RCM) Client Accounts Receivable (AR) and Customer Service Contact Center.
Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM EST, with potential flexible hours after training.
Responsibilities
- Follow standard operating procedures (SOPs) to reduce accounts receivable balances over 60 days.
- Conduct outreach to customers via phone, email, and letters.
- Handle sensitive information confidentially.
- Prepare account resolution updates for various leadership levels.
- Document all collection activities and attempts to reduce balances.
- Prepare placement packages for outside attorneys for potential litigation.
- Communicate with operations management, physicians, attorneys, and internal customers by telephone.
- Utilize tools to obtain improved billing information.
- Perform research and evaluation of complex projects to identify and measure financial implications.
- Analyze and identify areas for process improvement and education.
Minimum Qualifications
- High School Diploma or GED equivalent.
- At least 1 year of relevant work experience.
Preferred Qualifications
- Minimum 1 year of prior experience in call center, customer service, collections, or healthcare billing-related roles.
Additional Job Standards
- Experience meeting deadlines and weekly goals.
- Proficiency with Microsoft Office products, including Excel.
- Ability to compile and organize data effectively.
- Critical thinking skills and basic understanding of medical and computer concepts.
- Ability to work independently and manage time efficiently.
- Dedicated, quiet workspace free from distractions.
- Internet download speed of at least 50 Mbps (satellite internet not supported).
- Equipment must be connected via Ethernet; Wi-Fi, mobile routers, or hotspots are not supported.
Compensation & Benefits
- Pay range: $17.75 to $18.50 per hour, based on skills, experience, education, internal equity, and market data.
- Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
- Employees working less than 20 hours, casual, intern, or temporary employees are eligible only for the 401(k) Plan.
- Employees on a 7 on/7 off schedule receive all benefits except PTO or FTO.
Application Deadline
- Applications will be accepted until June 3, 2026.
Location
- Remote position with Eastern Standard Time (EST) work hours.
Equal Opportunity Statement
The employer is committed to inclusion and equal opportunity. Employment decisions are made without regard to race, religion, color, national origin, sex (including pregnancy or related conditions), family or parental status, marital or domestic partnership status, sexual orientation, gender identity or expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Applicants with arrest or conviction records will be considered in accordance with applicable law.
Accessibility
Individuals with disabilities who require assistance with the application process or need accommodations are encouraged to seek support through the employer's accessibility resources.