Credit Professional

Overview

This role is for a Credit Professional supporting credit, collections, and account reconciliation activities. Work location is Remote - United States.

Responsibilities

• Manage collections for up to 300 customer accounts monthly, including outbound calls and documentation of interactions.
• Investigate and resolve invoice discrepancies, short payments, and tax issues to ensure accurate account reconciliation.
• Review customer contracts and coordinate with billing teams to maintain up-to-date and accurate customer information.
• Evaluate creditworthiness and recommend credit limits and risk mitigation strategies.
• Participate in internal meetings and customer calls to resolve account issues and strengthen relationships.

Requirements

• Bachelor’s Degree or higher AND (2) two years experience in customer service in a private, public, government or military environment

  OR

• High School Diploma/GED AND (6) six years experience in customer service in a private, public, government or military environment

Preferred Qualifications

• Experience in B2B collections.
• Knowledge of account reconciliations.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Excel.
• Ability to collaborate cross-functionally with finance, sales, and customer service teams.
• Ability to work independently and manage multiple priorities.
• Strong customer service and relationship-management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to communicate effectively with customers and internal stakeholders at multiple levels.
• Ability to conduct difficult conversations and negotiations while balancing customer relationships with company credit policies.
• Strong analytical, research, reconciliation, and problem-solving skills.
• Proficiency in Microsoft Excel and Word, including pivot tables, reporting, templates and data merging.
• Highly organized, detail-oriented, and able to manage multiple priorities and deadlines.
• Ability to work effectively in multiple computer systems simultaneously.
• Ability to work independently while contributing to team goals and process improvements.

Compensation & Benefits

• Expected compensation range (US applicants only): $64,800 - $89,100, including base pay plus variable incentive pay, if eligible. Specific compensation may vary based on factors including relevant knowledge, training, skills, work location, and/or experience.
• Benefits may include: Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

Work Location, Travel, and Eligibility

• Work location: Remote - United States
• Travel: May include up to 5% [domestic/international]
• Relocation Assistance: May be authorized
• Work authorization: Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
• Onboarding requirement: New hires for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later.
• Geographic note: The employer does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Additional Information

• Responsibilities include ensuring corporate policies, procedures, and security standards are complied with while performing assigned duties.
• The employer is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
• Application may not be considered if education and work history are not provided via uploading a resume or entering the information into the application fields.
• Candidates should remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent the employer.