Deposit Operations Advanced Specialist

Overview

This role supports deposit operations by ensuring accurate, timely processing of daily transactions and contributing to an upcoming system conversion. The position is remote within the United States with Eastern Standard Hours.

Responsibilities

Deposit Operations Execution

• Process ACH, RDC, wires, card transactions, corrections, NSF, and non-post items accurately and on time.
• Review, investigate, and resolve exceptions while ensuring timely and accurate transaction posting.
• Maintain compliance with bank policies, procedures, and applicable regulatory requirements.
• Provide backup support for Treasury Management setup, customer training, and customer support, including ACH, Positive Pay, Wire, RDC, and Lockbox.

Operational Excellence & Collaboration

• Maintain thorough documentation and audit readiness across assigned operational workflows.
• Collaborate with teammates and internal partners to support consistent, customer-centered service quality.
• Bring structure, accuracy, and follow-through to fast-moving operational priorities.

Systems & Conversion Support

• Operate on Jack Henry SilverLake core and support post-conversion stabilization.
• Learn and adopt new Jack Henry product modules swiftly.
• Help identify, communicate, and resolve conversion-related issues.

Compliance, Risk, and Mission Alignment

• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Requirements

• Prior deposit operations experience; banking deposit operations background is a plus.
• High attention to detail with strong multitasking abilities.
• Adaptability during core system conversions and fast-changing operational priorities.
• Entrepreneurial self-starter who takes ownership of work product and delivers consistently great, measurable results.
• Strong organizational skills; ability to stay focused under pressure.
• Excellent communication skills with confidence, precision, and professionalism.
• Strong banking and fintech acumen: knowledge of financial products/services, applicable regulations and laws.
• Comfort learning new banking systems and product modules.
• Tech-forward and analytical thinking; ability to learn new tools quickly and leverage technology to improve efficiencies across transaction processing and documentation.
• Commitment to being a team player and contributing to the larger team.

Preferred Qualifications

• Phoenix core or Jack Henry SilverLake experience preferred.

Compensation & Benefits

Compensation includes a base salary and may be eligible for an annual bonus, incentives, and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills, and other job-related factors.

Benefits may include (eligibility varies by employment status; part-time benefits may differ):

• Health Coverage: 100% employer-paid for employees; employer contribution for dependents
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Free telemedicine access via Teladoc
• Financial Wellness & Wealth Building
• 401(k) with 6% Employer Match (No Vesting Period)
• Employee Stock Options
• Exclusive employee banking perks
• 0% financing for employee solar loans
• Employee-only mortgage product with exclusive interest rates and terms
• 0% financing for eligible electric vehicles (EVs)
• Referral incentives
• Paid Time Off: 2–4 weeks of vacation based on officer level plus additional tenure-based time
• 64 hours of paid sick time for all full-time employees
• Protection & Peace of Mind:
  • Company-paid life insurance
  • Short- & Long-Term Disability Insurance
  • Voluntary life, accident & critical illness coverage
  • Employee Assistance Program (EAP) with free counseling, legal, and financial services

Location & Work Environment

• Remote role within the United States; Eastern Standard Hours.
• Occasional U.S. travel for company events or leadership sessions.
• Tobacco-free employer: all employees must affirm they are non-smokers or affirm commitment to cessation within 90-days of offer acceptance.
• Work involves sustained standing and sitting, frequent communication (speaking and listening), and use of a PC (including typing or sustained attention to monitor). Occasional lifting up to 20 lbs.

Work Authorization / E-Verify

• No visa sponsorship is offered; candidates must have valid work authorization.
• This employer participates in E-Verify and will provide federal government Form I-9 information to confirm work authorization. If E-Verify cannot confirm authorization, the employer will provide written instructions and an opportunity to contact DHS or SSA so issues can be resolved before any employment action.

Equal Opportunity

Reasonable accommodations are provided for applicants’ and employees’ religious practices and beliefs, and for mental health or physical disability needs, in accordance with applicable law. The employer does not discriminate on protected attributes under applicable law and provides equal employment opportunities.