Director, Global Account Payable Solutions

Overview

The organization is seeking a Director, Payable Solutions to join the Global Business Services (GBS) Payables organization. This role serves as the global delivery lead, responsible for end-to-end delivery of services across all geographies while ensuring consistent quality, operational efficiency, and alignment with global standards.

The Director bridges process strategy and day-to-day delivery, partnering closely with the global process owner and upstream Supply Chain and Property teams to translate process design and standards into executable workflows and effective service delivery. The role leads a geographically dispersed team across multiple time zones and partners with global process owners, service center leads, and business stakeholders to deliver scalable, high-performing, customer-centric services.

The Payables team processes disbursements timely and accurately to employees, individuals, partnerships, corporations, and other entities through the Oracle Accounts Payable module.

Responsibilities

• Lead global Payables teams by shaping the operating model and resource allocation across regions to maximize effectiveness, coverage, and scalability.
• Oversee consistent execution of standardized processes and adherence to service level agreements (SLAs).
• Develop and monitor key performance indicators (KPIs), lead structured stakeholder reviews, and proactively address performance risks, deficiencies, and escalations.
• Participate in the selection, onboarding, performance management, and contract compliance of third-party providers.
• Oversee compliance, audit readiness, and policy and/or regulatory adherence related to lease management.
• Partner with global process owners to define standardized end-to-end process designs with seamless handoffs.
• Lead implementation of process/workflow changes, including automation and/or digital solutions, to optimize delivery models, improve cost efficiency, and enhance lease management quality.
• Lead transitions, migrations, and onboarding of new services.
• Translate process designs and business requirements into high-quality payables strategies through close stakeholder engagement.
• Facilitate payables reviews and governance forums with market, regional, and senior stakeholders.
• Serve as the global point of contact for payables performance issues and escalations.

Requirements

• Bachelor’s degree required, with a concentration in either Accounting or Finance strongly preferred.
• Master’s degree in Accounting, Business Administration, or a related discipline preferred.
• 10+ years of experience in large-scale service delivery, global business services, or operations management.
• 5+ years of experience in a leadership role managing global or regional delivery teams.
• Experience leading teams in process execution and service delivery in a complex, global environment with a range of stakeholders.
• Payables process expertise, with telecommunications industry experience preferred.
• Demonstrated success implementing process optimization initiatives and global transformation programs.
• Strong background in service governance and KPI/SLA, customer experience, and vendor management.
• Hands-on experience with enterprise resource planning systems (e.g., SAP, Oracle) and workflow automation tools.
• Financial accountability for managing budgets (e.g., project, staff) and return on investment tracking.
• Excellent leadership, communication, and stakeholder management skills, including a track record of influencing high-performing teams across functional and regional boundaries.
• Approximately 20% travel may be required.
• Strong organizational, planning, and project management skills; ability to prioritize work to meet requirements and deadlines.
• Ability to work effectively and professionally across different functional groups and levels of employees to achieve results.
• Strong leadership skills with the ability to drive and motivate a team to deliver results.

Compensation & Benefits

• Placement within the salary range is based on relevant experience, skills, certifications, job level, and location.
• For U.S.-based candidates only: base salary range is available for this position.
• Eligible for annual bonus, annual equity award, and participation in the Employee Stock Purchase Plan (ESPP).
• For candidates outside of the U.S.: salary and benefits are based upon local market practice.
• Comprehensive benefits package, including healthcare coverage, 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness.

Location

• Headquarters: Boston, Massachusetts.
• Global role with work across multiple time zones; approximately 20% travel may be required.