Director of Billing and Collections

Overview

The organization is seeking a Director of Billing & Collections to lead and optimize global end-to-end Order-to-Cash (O2C) operations. This role oversees customer invoicing, collections, accounts receivable, and dispute resolution across all entities. You will partner with Finance, Sales, and Corporate Engineering to drive core system initiatives, streamline billing workflows, and support the contract-to-cash process in coordination with Deal Desk. You will also work closely with Revenue Accounting to support the monthly close cycle.

Responsibilities

• Lead and scale billing/collections teams across onshore and offshore locations, including AR accountants.
• Create a performance-driven, customer-centric culture that balances strong financial control with high-quality customer touchpoints.
• Partner with Sales leadership and Account Executives to support collection efforts, resolve billing disputes efficiently, and strengthen cross-functional collaboration.
• Work with Deal Desk and Legal during contract negotiations and signing; use sales relationships to address sensitive collection discussions while protecting long-term account value.
• Support the monthly financial close cycle by ensuring timely billing cutoff.
• Provide accurate monthly reporting, including bad debt reserve assessments and unapplied cash reconciliations to support financial reporting and audit readiness.
• Oversee billing accuracy and timeliness across SaaS subscriptions, usage-based models, and enterprise contracts.
• Ensure billing workflows and transaction flows comply with revenue recognition standards (ASC 606 / IFRS 15) and relevant regional/international tax requirements.
• Supervise resolution of complex billing inquiries, including unapplied cash and escalated account discrepancies.
• Direct global collections strategy to maximize cash recovery while preserving key customer relationships.
• Analyze delinquent accounts, bad debt trends, and aging profiles; implement targeted strategies to minimize write-offs and allowance reserves.
• Drive automation for cash application and automated collection escalation workflows.
• Streamline O2C processes by identifying bottlenecks, eliminating manual interventions, and establishing best-in-class global workflows.
• Collaborate with Corporate Engineering (IT), Finance Systems, and Product teams on finance system architecture initiatives, leading strategy, design, testing, and deployment for billing platform enhancements, revenue engines, and collection tools.
• Maintain robust internal controls (SOX compliance where applicable) and lead preparation for internal and external financial audits.

Requirements

• 10+ years of progressive experience in billing operations, revenue operations, accounts receivable, or financial operations, including at least 5 years in a managerial or directorship role overseeing global O2C functions.
• Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent operational experience; Master’s or CPA preferred.
• Strong experience collaborating with Revenue Accounting and Finance to support month-end close processes, AR reconciliations, and revenue recognition compliance.
• Proven track record managing and scaling offshore teams, third-party BPO vendors, or global shared service centers with high operational quality.
• Deep experience collaborating with Deal Desk and Legal to structure commercial terms balancing sales speed with billing operational feasibility.
• Hands-on leadership partnering with IT/Corporate Engineering on major finance system initiatives (e.g., Salesforce, Workday).
• Demonstrated ability to map, streamline, and automate manual O2C workflows into scalable, automated global operations.
• Strong understanding of working capital optimization, AR accounting, credit evaluation methodologies, and ASC 606 revenue recognition principles.
• Exceptional communication, negotiation, and stakeholder management skills with the ability to build consensus across cross-functional teams and executive leadership.

Preferred Qualifications

• Master’s degree or CPA.

Compensation & Benefits

• Flextime and support for autonomous work, including flexible time off and learning and development opportunities.
• Recognition programs including Bonusly and peer-nominated awards.
• Health and wellness benefits: company-paid medical, dental, and vision (including 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for life events: parental leave and support, up to $20k in fertility services (i.e., IUI and IVF), surrogacy, and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• Compensation transparency (United States candidates):
  • Zone 1: $0 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA
  • Zone 2: $0 USD Applicable for: All other US locations
  • International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process.
• Total compensation may include base salary plus annual bonus, equity, and a holistic suite of benefits.

Location

International compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process.

Additional Information

• The organization uses technology, including automated and AI-assisted tools, to support certain aspects of the recruitment process; AI tools are not used to make hiring decisions, and all hiring decisions are made by the hiring team.