Director, Order to Cash

Overview

This role is a fully remote position requiring residency in the United States in any time zone.

The organization is seeking a Director, Order-to-Cash to lead the end-to-end order-to-cash function, including orders, billing, collections, and customer issue resolution. The role also provides direct leadership to a Bangalore-based team and owns the Zuora platform and related development work to improve processes, reporting accuracy, collections performance, and the customer experience.

Pay range: $149,500.00 - $239,200.00
Target base salary: $180K-195K

Responsibilities

• Lead the end-to-end order-to-cash organization across orders, billing, and collections, including management of the Bangalore-based team.
• Own Zuora strategy, administration, issue resolution, and the development roadmap, in partnership with data and technology teams.
• Engage directly with major United States customers to resolve complex billing and collections issues and reduce customer dissatisfaction.
• Design and implement scalable order-to-cash processes that reduce bad debt, chargebacks, billing-related churn, and non-payment-related churn.
• Improve revenue reporting accuracy and reduce unexpected accounting issues and adjusting entries through clear system and process ownership.
• Establish and monitor performance measures, including days sales outstanding, total collections, bad debt as a percentage of revenue, fee recovery, churn, and deployment speed for system improvements.

Requirements (Minimum Qualifications)

• Bachelor’s degree required.
• 10+ years of relevant experience leading an order-to-cash function within a business-to-business software-as-a-service company serving United States customers.
• 7+ years of management or leadership experience.
• Hands-on experience with Zuora and Salesforce, including system ownership, issue resolution, and process improvement.
• Prior experience managing a remote or global team; experience leading teams based in India is preferred.
• Working knowledge of revenue accounting and the relationship among orders, billing, collections, revenue recognition, and reporting.
• Experience building or maturing an order-to-cash organization in a growing company without fully established processes.

Preferred Qualifications

• Experience leading teams based in India.

Compensation & Benefits

• Pay range: $149,500.00 - $239,200.00
• Supportive onboarding experience.
• Training and regular mentorship opportunities.
• Corporate Social Responsibility activities.
• Global, dynamic, and challenging work environment.
• Agility and work/life effectiveness with a focus on long-term well-being.

Location

• Fully remote role; must be located within the United States in any time zone.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.