Director, Shared Services – Order to Cash

Overview

The organization is seeking a Director, Shared Services – Order to Cash to lead high-volume customer invoicing/billing and cash application operations within the Finance Shared Services function of a global public company with approximately $3.5 billion in annual sales.

Reporting to the Vice President, Finance Shared Services, this role owns day-to-day performance, controls, and continuous improvement of a largely outsourced Order-to-Cash operation. The Director leads three direct reports and provides functional oversight of approximately 120 teammates delivered through a third-party outsourcing provider. The position is accountable for billing accuracy and timeliness, cash application match rates, reduction of unapplied cash, service levels, internal controls, and continued automation of the function, including SAP S/4HANA.

This role partners closely with Sales/Commercial, Treasury, FP&A, IT, and controllership leadership and contributes to working-capital performance.

Responsibilities

• Lead end-to-end customer invoicing and billing operations, including invoice generation, delivery, accuracy, credit memo processing, and customer-specific billing requirements, ensuring complete, accurate, and timely billing across automated and manual workflows
• Lead cash application operations, ensuring customer payments are applied timely and accurately, while driving measurable improvement in auto-match rates, unapplied and unidentified cash reduction, and payment-exception resolution
• Manage day-to-day governance of the third-party outsourcing provider delivering the majority of billing and cash application capacity, including SLA and KPI monitoring, service reviews, escalation and remediation, and issue resolution
• Drive the technology and automation agenda for the function, including Order-to-Cash process improvements, billing and cash-application automation, and responsible adoption of AI to increase touchless invoicing and straight-through cash application
• Operate the performance-management framework for the function, including scorecards, dashboards, and operating reviews covering billing accuracy, billing cycle time, unapplied cash, receivables aging, service levels, and cost; identify and prioritize continuous-improvement opportunities
• Provide leadership, coaching, and development to three direct reports and functional oversight of approximately 120 teammates delivered through the outsourcing partner; build capability and succession plans; foster a high-performance, customer-centric, continuous-improvement culture
• Maintain a strong internal control environment across both in-house and outsourced operations, ensuring compliance with company policy, U.S. GAAP, and SOX 404 requirements, effective segregation of duties, and clean internal and external audit outcomes
• Partner cross-functionally with Sales/Commercial, Customer Operations, Treasury, FP&A, and IT to resolve upstream root causes of billing and cash application exceptions and to support customer onboarding, escalations, and dispute resolution

Qualifications

• Bachelor’s degree (Advanced degree preferred)
• 10–12 years of experience in relevant field (Finance/Accounting Operations, Shared Services, or Global Business Services experience preferred)
• Travel requirement: 10–15% travel expected

Required Knowledge and Skills

• Deep, hands-on expertise across Order-to-Cash processes, with particular depth in customer invoicing/billing and cash application (including invoice generation and delivery, credit memo processing, payment application, and exception and dispute resolution)
• Proven experience managing outsourced/BPO delivery relationships at scale, including SLA and KPI monitoring, service reviews, escalation management, and vendor performance management across offshore delivery centers
• Strong working-capital acumen, including understanding how billing timeliness, cash application accuracy, unapplied cash, and receivables aging connect to DSO and enterprise liquidity
• Demonstrated technology and process-automation experience, including enterprise resource planning Order-to-Cash processes and practical deployment of automation and AI to increase touchless invoicing and straight-through cash application
• Process-excellence capability with a track record of standardizing, simplifying, and continuously improving high-volume transactional processes (Lean/Six Sigma orientation valued)
• Strong internal-controls, SOX 404, U.S. GAAP, and compliance knowledge, with the ability to maintain a robust control environment across both in-house and outsourced operations
• Proven ability to build, develop, and motivate multi-location teams, including managing a substantial workforce through a third-party outsourcing partner rather than solely through direct reports
• Strong stakeholder management, influencing, and communication skills, including the ability to partner with senior finance leadership, Sales/Commercial teams, and customers, and to operate effectively in a matrixed environment
• Analytical and data fluency, including building KPI and scorecard frameworks and using dashboards and business-intelligence tools to manage performance and drive decisions

Compensation & Benefits

No compensation or benefits details were provided.

Location

No location details were provided.

Application Status

Job will remain open until filled.