Overview
This role supports electronic billing (E-billing) operations, including invoice submission, troubleshooting rejections, coordinating resubmissions, and maintaining the tools and vendor sites required for successful client acceptance.
Responsibilities
- Submit monthly electronic invoices to firm clients, following all client and firm submission guidelines.
- Track electronic invoices from submission through acceptance.
- Resolve rejected invoices until successful submission is achieved; document issues and resolutions.
- Address residual balances through one or more of the following:
- appeal, including working with timekeepers directly to obtain details for repayment submissions; or
- write-off through the appropriate assigned personnel.
- Liaise between billing/collections, billing attorneys, legal assistant staff, and clients regarding E-billing, as directed.
- Set up and maintain vendor sites for new matters, new timekeepers, new/revised budgets, and ongoing rates.
- Assist in implementing rate increases for E-billing clients.
- Work with attorneys on budgets and accruals for E-billing clients.
- Identify, research, and troubleshoot rejected invoices and other issues to ensure electronic invoices are properly submitted and accepted.
- Interact with multiple groups to document, educate timekeepers, and help prevent future issues while expediting acceptance.
- Coordinate invoice resubmissions with the billing team, billing attorneys, legal assistants, and client representatives, ensuring corrective action is in place for future submissions.
- Assist in preparing and maintaining E-billing manuals, reference guides, and educational tools.
- Help analyze industry trends and proactively improve current processes to maximize efficiency.
- Support special projects and ad-hoc requests as directed by management.
- Outside Counsel Guidelines:
- Prepare a summary of rules on violations based on review of Outside Counsel Guidelines for any new client being added.
- Maintain and document any inconsistencies with Outside Counsel Guidelines (OCGs).
- Perform other duties as they arise.
Requirements
- 2+ years of billing experience.
- Must have a strong work ethic.
- Must be well organized, take initiative, and work reliably.
- Detail oriented with a professional attitude.
- Proficient in Microsoft Office Suite; 10-key by touch.
- Aderant experience is a plus.
- Strong organizational and time management skills.
- Strong problem-solving skills, including basic accounting principles knowledge.
- Demonstrated documentation, research, and resolution skills, plus data analysis and multi-tasking ability.
- Thorough knowledge of billing.
- Ability to communicate effectively both orally and in writing.
- Ability to interact professionally with employees and vendors.
- Ability to work independently and collaboratively in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness.
Preferred Qualifications
- Associate’s Degree in Accounting.