Escrow Analysis Specialist I

Overview

This role serves as an Escrow Analysis Specialist I, ensuring departmental policies and procedures are followed, federal and private investor guidelines are met, and business objectives are achieved.

Responsibilities

• Maintain the Escrow Analysis department’s workflow volume to meet internal and private investor Service Level Agreements (SLA)
• Handle escalated loan-level issues and provide departmental research support for complex matters to assist with client inquiries and other departments
• Partner with management to ensure internal and external audits are completed in a timely and accurate manner
• Perform individual escrow analysis as requested by other departments
• Review mass analysis for anomalies and ensure accurate and timely analysis per RESPA requirements
• Complete assigned tasks within SLA timelines
• Work with the manager to document, communicate, and implement changes in policy and procedures
• Identify opportunities for improvement and efficiency
• Carry out responsibilities in accordance with organizational policies and applicable laws and regulations
• Complete required training courses in a timely manner

Requirements

• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Strong verbal and written communication skills
• Ability to work effectively in a team environment
• Strong customer-service orientation
• Ability to use good judgment

Competencies

• Adaptability: manages competing demands and can adjust approach to fit changing situations
• Business ethics: treats people with respect, works with integrity, and keeps commitments
• Communications: communicates ideas clearly both verbally and in writing; demonstrates active listening and comprehension
• Customer service: responds promptly to customer needs and manages difficult or emotional situations
• Dependability: follows instructions and meets attendance and punctuality guidelines
• Teamwork: balances team and individual responsibilities and contributes to a positive team spirit

Education & Experience

• High school diploma or general education degree (GED) required
• Preferred: BKFS MSP or Sagent experience and/or training in any of the following workstations: Escrow Analysis, Tax, Hazard Insurance, and MIP/PMI

Skills & Tools

• Working knowledge and experience with Microsoft Office (Word, Excel, and Outlook)
• Previous experience with MSP, Black Knight/LPS, and Sagent preferred

Compensation & Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company-paid Life Insurance
• Matching 401(k) Plan

Location

Office locations in Dallas, TX; Jacksonville, FL; and Salt Lake City, UT.