Finance Collections Specialist

Overview

The organization is seeking a Collections Specialist responsible for customer service related to collection issues, processing and reviewing account adjustments, and resolving invoice discrepancies. The role is focused on reducing delinquency for assigned accounts and ensuring timely communication with Treasury management regarding customer accounts. Strong relationship-building with partners and clients is required to support timely payment.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate and reconcile client data
• Contact clients to discuss and confirm payment status
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer payment issues
• Update account notes and document collection efforts
• Report on collection activity and accounts receivable status
• Make calls to request payment dates for outstanding invoices (invoices >60 days)
• Escalate past-due balances to AR Senior Manager and Partner
• Follow up with colleagues to obtain information needed for clients to process payment

Requirements (Basic Qualifications)

• High School Diploma or equivalent
• 5+ years of experience in billing/collections

Preferred Qualifications

• Proven experience as a Collection Specialist
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Working knowledge of SAP; knowledge of High Radius is a plus
• Advanced Excel skills (formulas, pivot tables)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Strong problem-solving skills

Compensation & Benefits

Merit-based employer. No additional compensation details were provided in the source description.

Location

Iselin