Finance Collections Specialist

Overview

The organization is seeking a Collections Specialist responsible for customer service related to collection issues, processing and reviewing account adjustments, and resolving invoice discrepancies. This role focuses on reducing delinquency across assigned accounts and ensuring timely payment.

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate and reconcile client data
• Find and contact clients to inquire about payments
• Take action to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer payment issues
• Update account notes and document collection efforts
• Report on collection activity and accounts receivable status
• Call clients to request payment dates for outstanding invoices (invoices > 60 days)
• Escalate past due balances to AR Senior Manager and Partner
• Follow up with colleagues to obtain information needed for clients to process payment
• Communicate effectively with Treasury management regarding customer accounts in a timely manner

Requirements

• High School Diploma or equivalent
• 5+ years of experience in billing/collections

Preferred Qualifications

• Proven experience as a Collection Specialist
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Working knowledge of SAP; knowledge of High Radius is a plus
• Advanced Excel skills (formulas, pivot tables)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Strong problem-solving skills

Compensation & Benefits

• Merit-based employer

Location

• Iselin