Garnishment Processor

Overview

The Garnishment Processor provides garnishment services support to the client base. This role focuses on delivering excellent customer service, adhering to established SLAs, and producing accurate reporting and information in response to customer requests.

Responsibilities

• Process US and Canadian garnishment payment files based on withholding orders created in Workday.
• Process refunds and reissues once an amendment or release is received from the agency.
• Disburse wage garnishment payments via check and EFT to the appropriate payees in a timely manner.
• Generate reports from three different applications needed for customer presentations, metrics tracking, and internal processing.
• Interpret and resolve tickets, ensuring accurate information is provided to the customer while adhering to SLAs.
• Validate and confirm all garnishment collections and payments have been released to the bank.
• Provide payment history reporting to customers to ensure payments have been paid and disbursed.
• Interact with various departments within and outside the organization to answer payment questions and resolve issues.
• Complete required company-based online learning material.
• Support special projects as needed.

Competencies

• Team player with a customer service focus.
• Ability to meet deadlines.
• Detail-oriented.
• Able to work in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Ability to analyze and interpret information from multiple systems.

Qualifications

Education/Certification Requirement

• High School diploma

Required

• General knowledge of garnishments, payroll functions, and processing.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.

Preferred

• Prior experience with Workday, Salesforce, and/or TaxEx.

Compensation & Benefits

Not specified in the provided job description.

Location

Not specified in the provided job description.