Gift Processing Executive

Overview

This role sits within the Global Supporter Experience Department, reporting to the Gift Processing Lead. You will work closely with colleagues across Supporter Care, Finance, Data & Insight, and Customer Experience.

This position supports donation processing, reconciliation, Gift Aid administration, and platform outputs to ensure supporter gifts are processed accurately, efficiently, and consistently across all giving channels. You will also help strengthen reconciliation, optimise Gift Aid, improve platform administration and operational control, and build resilience by reducing single points of failure.

Responsibilities

Donation Processing

• Process, code, and reconcile donations across all relevant giving channels, including manual downloads and platform outputs.
• Support daily, weekly, month-end, and year-end reconciliation between CRM and bank data.
• Maintain accurate donor and gift records, ensuring data integrity and compliance with internal policies.
• Resolve processing exceptions promptly to reduce backlog and support smooth financial reporting.

Bank Account and Platform Administration

• Perform appropriate bank account administration tasks and prepare bank information for reconciliation with CRM records.
• Support administration of giving platforms, ensuring outputs are downloaded, checked, and processed on schedule.
• Ensure files, reports, and outputs are ready for senior review.
• Complete routine bank data checks and downloads as instructed.

Gift Aid Administration

• Update Gift Aid declarations and maintain audit trails.
• Prepare data for Gift Aid checks and claims, ensuring accuracy before senior review.
• Support cross-team Gift Aid improvement work by maintaining consistent administrative inputs.
• Ensure data quality to maximise eligible claims and reduce compliance risk.

Process Improvement and Risk Reduction

• Document processes, maintain procedure manuals, and identify opportunities to streamline workflows.
• Contribute to continuous improvement initiatives that reduce manual intervention and strengthen reporting.
• Support cross-training and knowledge distribution to help eliminate single points of failure.
• Help ensure processing implications are understood early in new giving products or supporter journeys.

Collaboration and Cross-Team Working

• Work with Supporter Care, Finance, Data & Insight, and CX project teams to support a seamless end-to-end supporter experience.
• Prepare basic operational data or summaries for use in CX project work.
• Help maintain consistency in optimised ways of working.
• Support shared global priorities and team goals.

Other

• Undertake other tasks commensurate with the role as appropriate.

Requirements

Skills, Knowledge & Experience

• Experience in gift processing, supporter care, finance administration, or similar operational roles.
• High level of accuracy and attention to detail, especially in financial or data-sensitive tasks.
• Ability to work under direction by following established procedures and escalating issues appropriately.
• Strong understanding of CRM systems and donor data management (experience with Blackbaud CRM desirable but not essential).
• Ability to manage routine workloads and meet daily/weekly deadlines.
• Proven ability to manage time-sensitive workloads and balance competing priorities.
• Strong communication skills and a collaborative working style within a small, busy, cross-functional team.
• Experience with reconciliation, bank data, or Gift Aid administration is highly valuable.

Personal Attributes

• Well-organised and resilient, with a reliable approach during busy or challenging periods.
• Solution-focused and proactive, with a “can do” attitude and intellectual curiosity.
• Comfortable taking ownership and working within a structured workflow.
• Professional, discreet, and committed to confidentiality.
• Thoughtful and considerate, aligned with the organization’s values.
• Supportive team member who works well with senior colleagues and contributes steadily to shared goals.
• Passion for animal welfare is desirable.

Circumstances

• Able to work efficiently from home with a stable internet connection.
• Willing to work occasional extended hours during peak periods.
• Able to accommodate flexible working hours with global colleagues.

Compensation & Benefits

• Not specified.

Location

• Remote (work from home).