Global Business Solutions Group Manager 1, Accountant Service & Support

Overview

This role leads an Expert Services team within the organization’s Global Business Solutions function, supporting accounting professionals who use the organization’s products and services. You will manage a remote, geographically distributed team while driving end-to-end service outcomes, continuous improvement, and high-quality customer experiences.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Own team outcomes end-to-end; proactively identify and resolve gaps without waiting for direction
• Operate effectively in a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act on core KPIs (tNPS, IR, AHT, SQS), implementing improvements that deliver on customer outcomes
• Translate insights into action through monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation by encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions using feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Serve as a bridge between frontline teams and senior leadership by synthesizing insights and influencing improvements
• Ensure alignment with the organization’s Mission, Operating Values, and Prosperity Principles in day-to-day leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Qualifications

Required

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification

Compensation & Benefits

• Competitive compensation package with pay for performance rewards approach
• This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs
• Pay offered is based on job-related knowledge, skills, experience, and work location
• Regular comparisons across categories of ethnicity and gender to support fair pay

Expected Base Pay Range

• California Remote (Not Bay Area): $105,500–$143,000
• Colorado Remote: $103,500–$140,000
• New York Remote: $119,000–$161,000

Location

Remote roles in California (Not Bay Area), Colorado, or New York.