Global Business Solutions Group Manager 1, Accountant Service & Support

Overview

This role is within the Global Business Solutions Group and leads an Expert Services team as an Accountant Support & Service Manager 1. You will support accounting professionals who use the company’s products and services, driving exceptional customer experiences in a fast-paced, evolving environment.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals across time zones, driving engagement, performance, and inclusion
• Maintain end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction
• Operate with speed, clarity, and accountability in an ambiguous, fast-moving environment
• Hire, develop, and retain top talent; build a high-performing culture focused on accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements tied to customer outcomes
• Translate insights into action through monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation by encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Serve as a bridge between frontline teams and senior leadership by synthesizing insights and influencing improvements
• Ensure daily leadership aligns with the organization’s Mission, Operating Values, and Prosperity Principles
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Qualifications

Required

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification

Core Leadership Capabilities (demonstrated through experience)

• People Champion: Puts people first; models inclusive culture through empathy, transparency, and trust
• Business Accelerator: Understands organizational strategy and multi-year plans; prioritizes work to increase impact
• Data Driven: Analyzes quantitative and qualitative data to reach root cause; experiments to learn and iterate
• Change Leader: Builds partnerships, influences stakeholders, communicates problems clearly, and drives alignment on shared outcomes
• Domain Expert: Evolves discipline using feedback and external inspiration; uses tools and technologies to build scalable solutions

Compensation & Benefits

• Competitive compensation package with pay for performance rewards approach
• This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs
• Pay is based on job-related knowledge, skills, experience, and work location
• Regular comparisons are conducted across categories of ethnicity and gender to support ongoing fair pay

Location

California Remote (Not Bay Area)

Expected Base Pay Range

$105,500–$143,000